Front of House Manager - Sgts' Mess

Job Title: Front of House Manager - Sgts' Mess
Contract Type: Permanent
Location: Salisbury
Salary: £23,000 - £24,000 DOE
Start Date: 2019-04-08 00:00:00
Reference: SDX/TP/RF2199/ND-01
Contact Name: Natalie Downey
Contact Email:
Job Published: April 08, 2019 15:09

Job Description

You will role model the company values and ensure they are reinforced at every opportunity. You will provide leadership and clear direction on all aspects of your business area, operational and people, ensuring your own team, deliver on business objectives. You will support in the delivery of the people plan and develop the future capability of your front line teams. You will lead by example and champion effective communication. You are responsible for the recruitment, induction and development of your employees and will manage the performance of your team in line with Sodexo HR policy and procedures and the annual performance development review process (PDR).

Package description

Competitive salary plus benefits including pension, option to 'buy' additional flexible benefits such as holidays, healthcare & bonus package.

We also offer Sodexo Discounts site promoting discounted mobile phone tariffs, savings across restaurant chains and days out, where you and your family can save money on everything from your weekly food shop to the latest cinema blockbuster

Main responsibilities
  • Contribution to gross profit and improvements to budget performance as determined by segment busi-ness objectives
  • Revenue growth and delivery of year on year performance in your business area
  • Year on year balanced scorecard improvement in health & safety; environment; risk; client satisfaction; and quality
  • Operational excellence in labour management and performance
  • Employee engagement and IIP
  • Well developed internal and external network
  • Continued professional development in industry sector
Ideal candidate


  • Demonstrate experience of working in a similar role within the service industry at a comparable level in a company
  • Good numerical and communication skills, must be able to demonstrate effective verbal and written communication
  • Management knowledge of health & safety and food safety
  • Able to work on own initiative within a team environment
  • Able to demonstrate working knowledge of MS Office (Word, Excel and Outlook)
  • Proven experience in hospitality sector, including stock management, cash control and customer service
  • Able to demonstrate attention to detail and adherence to standards
  • Analyse problems analytically, develop opportunities and implement innovative solutions


  • IOSH and CIEH qualifications or equivalent
  • Proven experience of managing client relationships
  • Proven track record of leading, managing and developing a team
  • Experience of working in a military environment
About the company

In the UK and Ireland, Sodexo employs some 35,000 employees to deliver integrated facilities management services to clients at over 2,000 locations in the corporate, healthcare, education, leisure, defence and justice sectors. With an annual turnover of over £1bn, we provide everything from catering, cleaning and reception to security, laboratory and grounds maintenance services, enabling our clients to focus on their core business

Sodexo and our clients are committed to safeguarding and promoting the welfare of children and adults within a regulated activity. Certain roles will require applicants to undergo screening appropriate to the post, including checks with past employers and the Disclosure and Barring Service (DBS) and/ or Disclosure Scotland.

We are building on our support to the Armed Forces community through the development of specific pathways within our recruitment process to further engage ex-forces personnel and reservists.  Those applying for roles with us who meet the essential criteria advertised under the ‘ideal candidate’ on the vacancy advertised are guaranteed to progress within the selection process.