French Speaking Quality Evaluation Analyst

  • Job Reference: 00006905-1
  • Date Posted: 15 May 2020
  • Recruiter: CV-Library
  • Location: Exeter, Devon
  • Salary: £18,666
  • Sector: Call Centre / Customer Service, Covid-19
  • Job Type: Permanent

Job Description

French Speaking Quality Evaluation Analyst

Basic salary £18,666- increasing to £19,227 after successful completion of 6 months services

Exeter, Devon area

Full-Time Permanent/ Starting on the 27th of May

Kerr Recruitment is operating on behalf of our client, an international quality call analyst's organisation. The successful candidate will be analysing telephone calls and written communication and providing accurate and actionable feedback.

Initial training and onboarding to be completed from home during the first few weeks, due to the Coronavirus Pandemic. Once lockdown has been lifted and social distancing measure relaxed, returning to the office based in Exeter.

Working hours: Monday to Friday 9am-5.30pm

Responsibilities:

Analyse customer to client telephone calls and written communication
Provide feedback to policies and appropriate procedures used to enable the Client to deliver outstanding customer service
Provide accurate and actionable feedback in their service delivery and quality, according to the specifications
Navigate custom software applications to research appropriate resolution and input results and comments in the company system.
Ensure the evaluations are completed in a timely manner
Attend training to support your role and achieve required standards of competence
Comply with all policies and h&s procedures
Support the Team Leader and carry out other general duties

The ideal candidate will:

Be fluent in French and English
Be able to work within a high-pressure environment
Be able to multitask
Interest in technology and ability to understand and resolve technical issues
Ability to utilise efficiently current word processing, spreadsheet, database, e-mail and internet software
Have highly effective communication skills
GCSE (A- C) or equivalent qualificationsClosing Date:22nd May 2020

Please note:

We accept spontaneous applications via email - do not hesitate to send us your CV, stating what kind of role you would be looking for.
Please do not hesitate to regularly have a look at the Kerr Recruitment website for an overview of all our vacancies.
Kerr Recruitment are committed to the selection, recruitment and development of the best people, basing judgements solely on suitability for the job
Whilst we endeavour to respond to all applications individually, due to high volumes, this is not always possible. Thank you for your interest in this role and we look forward to working with you in the future
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