French Speaking Customer Service Representative

  • Job Reference: 00018274-1
  • Date Posted: 3 September 2020
  • Recruiter: CV-Library
  • Location: Preston, Lancashire
  • Salary: £10.00 Per Hour
  • Sector: Call Centre / Customer Service, Covid-19
  • Job Type: Permanent

Job Description

GPW Recruitment are currently recruiting for French Speaking Customer Service Representatives to join one of our exciting and ever growing clients.

This is an excellent opportunity for anyone wanting to experience working for a Global Brand.

Our client are currently offering a 6 Month FTC, providing full training and onsite support. The contract is highly likely to become permanent following completion

Once fully trained, there may be opportunities to work from home. Training will take place on site circa 4-6 weeks.

With regards to the current COVID-19 situation, Our Client is fully compliant with all Government guidelines relating to social distancing and hygiene standards and takes the welfare of its' staff extremely seriously.

The Job

Manage customer contacts, inbound/outbound telephone calls, emails, letters and SMS meet compliance guidelines and client service levels
Respect Data Security rules and legislations and protect customers personal information at all times
Show empathy, discretion and respect confidentiality of our clients and customers
Manage customer accounts by negotiating the repayment of arrears on their credit cards including following up on missed payments
Provide them with the right information and tools based on their circumstances including self-serve options on our website and/or taking card payments over the phone
Advise of the consequences of non-payment and use of strategies to avoid adverse credit rating
Use knowledge of market specifics to communicate clear and accurate information
Direct/manage customer requests/instructions, complaints, billing disputes and questions, missing payment investigations, customer account changes (name, contact details…), payment or credit allocations, refund eligibility
Exercise sound judgement where timely escalation to management is required
Meet call quality, customer experience and compliance standards Candidate Skills & abilities

Whilst fluency in French is mandatory, a good/fluent use of English is highly desirable Ability to work to deadlines and often tight client service levels & targets Excellent customer service telephone skills, able to effectively handle a wide range of customer needs Strong communication skills
Ability to use own initiative as well as being part of a team
Keyboard skills including basic Excel
Passion for supporting customers with a genuine desire to provide them with an outstanding experience and treat them fairly What we Offer

We offer the following benefits:

Working from Home Opportunities
On site Car Parking
Exciting performance incentives
Free membership to PerkBox which provides nationwide discounts and benefits at restaurants, supermarkets, health clubs, online retail outlets and much more
Eye test & glasses vouchers if required
Subsidised Bus passes

The start date will be late August/early september so candidates must be available immediately and must live in the north west or be willing to relocate.

Please do not apply if you aren't fluent in speaking and writing in French and English