French language customer service advisor

Job Title: French language customer service advisor
Contract Type: Permanent
Location: Gateshead
Salary: £17500 - £18000 per annum
Start Date: 2019-07-09 00:00:00
Reference: 067110315
Contact Name: Alix Thompson
Contact Email:
Job Published: July 09, 2019 12:27

Job Description

Our client, a worldwide leader in multichannel customer experience management, based in state of the art offices at Gateshead quayside is looking to recruit a French speaking Customer Service Advisor to join them in a permanent role.

The role involves working on behalf of a leading consumer product company, dealing with inbound calls and enquiries from their customers. You will be responsible for responding to questions, regarding the client's products within the range of queries, complaints, advise seeking, and general customer service duties. You should be prepared to handle these contacts is a sensitive manner ensuring the customer is fully satisfied at all times.

We would be very keen to speak to individuals who are fluent in both written and spoken French and English, are IT literate, and possess excellent communication skills. Proven customer service experience would be advantageous for this role, but not essential - transferable skills will be considered.

Hours are 7.45am to 4.15pm, Monday to Friday. No weekends, or evening shifts currently ( possibly may need to be flexible to undertake some weekend work in the future). Full time or part time permanent contracts available. Starting salary of up to £18k , and excellent opportunities to develop and progress within the role and company. 20 days holiday + 8 bank holidays to start, which increases with length of service. Stunning premises, with free parking nearby and very accessible to public transport links. Reduced gym membership + additional discounted perks with a number of excellent companies.

If you are interested please don't hesitate to apply immediately - we will endeavor to reply to all shortlisted candidates within 24 working hours.