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Fraud Advisor

Posted 18 days ago by Pertemps
Location --Fife Job Type Permanent
Salary £10.12 per annum Sector Call Centre & Customer Service
Fraud Advisor Location: Dunfermline Pay Rate : £10.12 per hour Pertemps have a great opportunity to work with one of the largest banks in the UK. So if you've got experience in Customer Services, we'd love to speak with you. JOB ROLE: This is a 6 month temporary role with the potential to go permanent starting on the 27th August 2019 and the 30th September 2019 8 week rotational shift pattern Monday to Sunday – 35 hours per week flextra shift pattern between 07:00am – 23:00pm KEY RESPONSIBILITIES: Senior Customer Adviser in Fraud who supports new and existing customers with their complex fraud enquiries. Provide excellent customer service, ensuring all customers are dealt with quickly and professionally. Customer - Take ownership of customer's Fraud enquiries, using appropriate skills, personal judgement and decision making in an efficient and effective manner providing the highest level of customer service, aiming to meet the needs of our Fraud customers at first touch - Adapt well to change and implementation, ensuring it is consistently evidenced through knowledge of products/ processes and actions/ behaviour - Show that I care about my customers, utilising all feedback provided to understand and improve our customers' experience, escalating any barriers which may hinder a seamless customer experience whilst taking ownership to move the customer as far along their journey as possible - Behave in a manner that at all times places the customer first and observes proper standards of market conduct. I act with skill, care and diligence in providing services to customers, treating them sensitively and flexibly and responsively Control Environment - Effectively comply within the Customer Treatment Standards, including internal policy guidelines and external regulatory guidelines to ensure a robust and consistent approach to make the right decisions and do the right thing for our customers - Comply with the Colleague Conduct Rules, putting my customers' interests at heart and taking personal responsibility for the way I conduct myself in the workplace - Keep up to date with mandatory training ensuring that I have the appropriate skills and knowledge to remain competent to undertake the role People - Take ownership of personal development and performance, and regularly assess and develop my performance during coaching, feedback and 1:1s - Recognise the need for an inclusive and caring environment where all colleagues feel welcomed, valued and able to contribute as an individual. I value differences and treat both colleagues and customers as individuals EXPERIENCE REQUIRED: - Attitude – Keen to learn - Experience working in a call centre environment taking inbound calls - Customer Service skills face to face - Competent computer skills - Works well in a team - Keen to learn WHAT'S IN IT FOR YOU: - Excellent training - Great rates of pay – Overtime available - AWR Uplift - Flex Cash Bonus - Potential for extension or a permanent position - Career Development If you are successful you will be required to pass a CREDIT CHECK and DISCLOSURE SCOTLAND CHECK. If you are interested please apply ASAP