We currently have an opportunity for a Food and Beverage Assistant to join our team. This is a great opportunity for a customer focused individual to join a world leading food and facilities management company, which can offer unrivalled opportunities for career progression.Main responsibilities
- Customer Advocacy
You will demonstrate excellence in customer service at all times. You will manage customers proactively, ensuring their expectations are exceeded through anticipating customer needs and acting on customer feedback. You will champion customer advocacy within own team to deliver better service and drive customer retention.
- Service excellence in Retail, Catering and Leisure
You will drive all aspects of service excellence in your role, including brand integrity, quality, compliance with Sodexo’s corporate social responsibility and service standards. You will demonstrate an understanding of the importance that the brand, service consistency and customer loyalty plays in generating repeat and new business .
- Risk, governance and compliance
You are accountable for full compliance and understanding of all company risk, reporting and governance processes. You will ensure that these are fully applied, complied with and adhered to within this business. As guardian to Sodexo cash and stock you are accountable for any discrepancies incurred intentional or otherwise by self
You will champion food hygiene and safety. You will provide resilient and consistent application of policies, processes and procedures ensuring full compliance and understanding of all company risk, reporting and governance processes.Ideal candidate
- Demonstrate experience of working in a similar role within the service industry at a comparable level.
- Good numerical and written/verbal communication skills
- Knowledge of health & safety and food safety
- Able to work on own initiative within a team environment
- Able to demonstrate working knowledge of MS Office (Word, Excel and Outlook)
- Proven experience in sector including cash handling and customer service
- Able to demonstrate attention to detail and adherence to standards
- Basic Food Hygiene qualification
- Basic Health and Safety qualification
In the UK and Ireland, Sodexo employs some 35,000 employees to deliver integrated facilities management services to clients at over 2,000 locations in the corporate, healthcare, education, leisure, defence and justice sectors. With an annual turnover of over £1bn, we provide everything from catering, cleaning and reception to security, laboratory and grounds maintenance services, enabling our clients to focus on their core business.
We are building on our support to the Armed Forces community through the development of specific pathways within our recruitment process to support ex-forces personnel and reservists, those applying for jobs with us who meet the ideal candidate criteria for the role advertised are guaranteed to progress to the selection process.
Sodexo and our clients are committed to safeguarding and promoting the welfare of children and adults within a regulated activity. Certain roles will require applicants to undergo screening appropriate to the post, including checks with past employers and the Disclosure and Barring Service (DBS) and/ or Disclosure Scotland.