Fleet Management Controller

Job Title: Fleet Management Controller
Contract Type: Permanent
Location: Exeter, Devon
Salary: competitive
Start Date: ASAP
Reference: 958525_1545229261
Contact Name: Balazs Zeles
Contact Email:
Job Published: December 19, 2018 14:21

Job Description

An exciting opportunity has arisen for an enthusiastic Fleet Management Controller to work on a Permanent basis for our client, a market leading national vehicle fleet management company. This position will be based at their Exeter depot.


You will be mainly responsible for planning and booking compliance work, organising breakdown/defect repairs and liaising with customers to raise Purchase Order requests for all completed works.
The candidate we are looking for will have previous vehicle compliance control and or commercial recharge experience.

Key Tasks:

*To manage external service and parts providers ensuring appropriate repair methods are undertaken, replacement parts supplied are of the required standard and cost
*To ensure all services provided to the customer and any costs associated with the service are recouped within the recharge process following the customer specific guidelines
*To ensure all job & systems data is recorded accurately and on a timely basis
*To ensure maintenance schedules and MOT appointments are agreed, accurate and supplied on a timely basis
*Monitor system data integrity and provide reports as required
*Act upon system reports and ensure discrepancies are highlighted
*Maintain effective response times in relation to call centre duties
*Offer front line customer support and advice following an enquiry
*Allocate calls and resources to ensure that all calls and tasks are attended by the appropriate Engineer in contracted/targeted timescales to comply with agreed Service Level Agreement (SLA's) and Organisational targets;
*Ensure Key Account Customers and internal Management are regularly informed of call progression/ development through to satisfactory resolution;
*Manage the progress of all customer calls and escalate as appropriate, ensuring that all calls are managed to a satisfactory resolution by means of end-to-end management and within agreed customer SLA's;
*Ensure that the necessary processes, procedures, and engineer work instructions are understood and are followed thereby providing a consistent and professional service to the client;
*General administrative duties as required such as raising and taking calls, monitoring of Call Management through the in-house telephony system, inputting of data onto the in-house computer system ensuring accuracy of records, procedures and documentation;
*To provide assistance/advice to other colleagues

Essential skills include:

*Suitable industry qualifications / time served or demonstrable experience within the industry
*A good general level of vehicle knowledge
*Ability to control maintenance costs and challenge if necessary
*CPC National would be an advantage
*A good standard of written and spoken English
*Excellent communication and customer care skills
*Business standard IT skills, including Microsoft Outlook
*A tenacious, enthusiastic, and flexible disposition. Some prior experience with call handling/customer service, engineer allocation, customer management

Please contact the SHB Recruitment team on 01453 852557 for more information
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We are always seeking talented candidates including; HGV Technicians, HGV Mechanics, LCV Mechanics, LCV Technicians, Auto Electricians, HGV Drivers, Casual Drivers, Valeters, Panel Beaters, Commercial Body Builders, Vehicle Fabricators, Hire Controllers, Apprentice Technicians, Apprentice Mechanics, Paint Sprayers and many more across the UK network.

Omega Resource Group Ltd is acting as an Employment Agency in relation to this vacancy.