Fleet Controller

Job Title: Fleet Controller
Contract Type: Permanent
Location: West Bromwich
Salary: £18000 - £21000 per annum
Start Date: 2019-05-01 00:00:00
Reference: 037500395
Contact Name: Richard Forrest
Contact Email:
Job Published: April 04, 2019 10:57

Job Description

Fleet Controller (DAYS)
4 on / 4 off shift pattern (7:00am-19:00pm)
£18,000 - £21,000 per annum + overtime

The Role

The role provides a high level of support to the Control and Operations of your Service Centre and ensuring a high level of customer service from booking to completion. This position ensures the service provided meets the standards agreed by the Company with its customers. Maintains and develops the Same Day operation in line with the changing demands of the business at all times ensuring that all work undertaken adhere to Company policies and procedures.

Responsibilities and Duties

• Be adept in using the in house computer programme ACI, Fleet Mapper and I-Fleet
• Allocation of work to Couriers in a fair and transparent manner
• Taking bookings accurately and advising clients of our services
• Implementing and maintaining Service Level Agreements (both client and branch specific)
• Proactively trace and track consignments through to POD and completion, keeping clients and fellow employees informed of any delays or issues
• Always ensure your fleet size is sufficient to service your clients particularly during peak periods - maintain levels and recruit when required
• The proactive monitoring and forward planning of fleet levels , recruitment and courier documentation to remain compliant * Ensures dockets are input correctly and in a timely manner, reducing courier and client queries and credit notes
• Ensure all jobs are collected and delivered with agreed timescales
• Client operational queries are dealt with effectively and promptly and the client is made fully aware of the outcome
• All relevant and overnight and international consignment information and communication is entered onto the system * Courier pay queries are dealt with effectively and promptly with minimal complaints
• The Fleet Optimisation rules are followed

Personal Qualities & Key Skills

• Great organisational skills and problem solving ability
• Excellent communication skills (verbal and written)
• The ability to multitask effectively
• A good understanding of IT software packages (Microsoft office)
• Passionate team player
• Flexible and positive approach to work

Other Benefits

• Overtime opportunities
• Company Bonus Scheme
• Staff Discount Scheme
• Ongoing training and personal development