FIT Sales (Travel Consultant)

  • Job Reference: 00055209-1
  • Date Posted: 12 January 2022
  • Recruiter: CV-Library
  • Location: Cheltenham, Gloucestershire
  • Salary: £22,000 to £28,000
  • Sector: Sales & Marketing
  • Job Type: Permanent

Job Description

Come and join one of the world’s leading luxury travel brands.
Almost 60 years after Geoffrey Kent founded A&K, we’re still setting the standard for adventurous, luxury holidays. Whichever role you join us in, whether customer facing or behind the scenes, everyone has their part to play in creating one-of-a-kind journeys that go beyond our clients’ high expectations
With 55 offices worldwide and an unmatched network of connections across the globe, we offer adventures that can’t be experienced with any other tour provider. Working with a team of passionate and knowledgeable people, you’ll be able to open doors to private palaces, book Michelin-starred meals in the most remote locations and arrange out-of-hours museum tours. There’s always a buzz in the office about the latest ways we’ve gone the extra mile.
We’ll take you on unforgettable travel educationals to show you the A&K experience first-hand, and, as a company that never stands still, you’ll play a key role in our ambitious plans for the future.
*Foreign Independent Travel – FIT travellers tend to travel as individuals or in small groups such as couples and families. FIT travellers are often seeking to avoid mass tourism in favour of an individualised, independent approach. They tend to want to explore their chosen destinations on their own and at their own pace.
• To design tailor-made FIT programmes for A&K Group offices or Direct Agents, checking the feasibility of itineraries and making suggestions as appropriate.
• Meet or exceed set and agreed budgets and targets.
• To negotiate better hotel rates where our contracted rates are higher than internet rates.
• To cost each programme accurately, competitively and to the required level of quality within the agreed time frame whilst maintaining creativity. Using i-Builder where appropriate (training will be given).
• To follow up on all new business quoted until a definitive result is obtained.
• On confirmation, set up the file and make sure Travel Studio & i-Builder (in-house reservation and quoting systems) are accurate before handing over to the operator.
• To actively investigate new products/marketing opportunities to achieve greater sales to existing and new clients.
• To check, when requested, costings and itinerary content of programmes which have been set up by other team members.
• To check the final itinerary and Supplier Information Report before it is sent to all suppliers.
• To resolve problems which may occur during the course of a tour, in conjunction with the operator.
• To maintain professional relationships with all suppliers, tour directors, colleagues and clients at all times, including face-to-face sales and operations meetings.
• To assist the Accounts Department with invoice queries as they arise
• To enter financial data onto Travel Studio in a timely and accurate manner
• To ensure that correct funds are received from a client by the agreed dates Page 2 of 2 V1
• To ensure that client commission payments are made within an agreed time limit as necessary
Quality Control / Customer Service:
• To follow up on Customer Service and Quality Control issues within 2 working days – in conjunction with the operator, keeping the Manager/Supervisor informed at all times
• To actively highlight potential CS/QC problems and take steps to avoid them
• To provide Quality Control information to the Manager/Supervisor as required
• To provide emergency mobile telephone service on a rota basis and provide all necessary information for the emergency file
• General office duties such as answering telephone etc.
• To conduct special projects as requested by the Manager/Supervisor
• Any other reasonable duties as requested by the Manager/Supervisor
• Provide guidance and assistance to members of staff in other European A&K DMC locations.
• Excellent command of the English language, spoken and written, including creative writing
• Preferably some knowledge of one other European language (especially Spanish and Portuguese)
• University degree or similar OR extensive relevant work experience
• Relevant previous experience in the travel industry
• Up-to-date knowledge of Outlook, Word, Excel and PowerPoint
• Numerate, accurate and dedicated
• Good level of geographical and general knowledge of Europe
* Company Pension
* Group Life Assurance
* Travel Loans
* Display Screen Eye Equipment Test
* Bike 2 work Scheme
* Recruitment Referral Bonus
* Employee Assistant Programme
* Hybrid working opportunities
Until social distancing is no longer Government advice this role will be worked partly remotely from home. A&K takes the safety and well-being of all employees seriously and has thorough risk assessments in relation to COVID-19 and has undertaken all necessary precautions to ensure a safe working environment.
We are an equal opportunities employer and welcome applications from all suitably qualified persons regardless of their race, sex, disability, religion/belief, sexual orientation, or age.
Why work for A&K
What makes A&K a great place to work is the people. It’s our people who foster the supportive environment that will make you proud to work for A&K. There will also be ongoing training and the opportunity to progress your career – not just in the UK, but as part of our global business.
We’re also a company that makes a difference. Abercrombie & Kent Philanthropy (AKP) has supported local communities around the world for the past 40 years, and we were recognised by Which? for looking after our clients during the pandemic.
We have two enviable office locations, in the Regency spa town of Cheltenham and the theatre heartland of London, Covent Garden. You’ll also have the opportunity to work from home as part of our hybrid working from home/office model