Field service engineer

Posted 22 days ago by Omega Global Resource Solutions
Location Stonehouse, Gloucestershire Job Type Permanent
Salary £35000 - £45000 per annum Sector Engineering
The main responsibilities are:

To deliver field-based service offerings on customer's premises, focusing mainly (although not exclusively) on Gas Analytics systems alongside other product ranges as required. Some exposure to 3rd party products will be required.

Develop and maintain customer relationships and satisfaction with my clients offered service solutions.

Support the development and delivery of training material for customer training, working with product managers as required.

Development of service products and strategies for growing service work and championing service business growth through projects and technological advancements
Responsible for maintaining and delivering high standards of Health & Safety and exceeding customers' safe-working expectations.

Functions include:
Reporting to the Operations Manager for Service, UK & Ireland.
Regular customer liaison and problem solving.
Working as part of a service team to deliver on-site and potentially workshop based repair, calibration and customer support services.
Provide on-going liaison and relationship building of customer installed base.
Identify opportunities for new business.

Duties:Qualifications & Experience Requirements:
Preferably qualified to ONC/HNC level in instrumentation, measurement control or equivalent, or recognised apprenticeship in a relevant discipline.
Good PC skills, familiar with Microsoft Office suite of programs (Office 365)
Excellent Communication and Interpersonal Skills
A flexible approach to work and good logical problem solving skills are also essential.
Experience of servicing gas analyser systems in an industrial environment, ideally having worked in one of the following industries - Cement Industry, Power Utilities, Chemical & Refinery, Waste Incineration plants is preferred.
Full valid UK driving licence and passport will be required

Competency Requirements:
Customer and Market Orientation
Teamwork and Collaboration
Engaging Others
Personal Leadership
Results Orientation
Technical Excellence

Omega Resource Group Ltd is acting as an Employment Agency in relation to this vacancy.