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Field service engineer

Job Title: Field service engineer
Contract Type: Permanent
Location: Birmingham, West Midlands
Industry:
Salary: £30000 - £40000 per annum
Start Date: ASAP
Reference: 87733_1565966612
Contact Name: Ryan Kline
Contact Email: ryan.kline@omegaresource.co.uk
Job Published: August 16, 2019 15:43

Job Description

Delivery of all after-sales support activities on behalf of my client from provision of remote technical support to onsite visits in order to provide breakdown recovery, servicing, planned preventative maintenance, fault finding and modification works to Distributed Control Systems (DCS).

* To service a range of my client's DCS Systems, including configuration, modification, cleaning, adjustment, preventative and corrective maintenance activities.
* Provide high quality system & application support to customers, on site and/or by remote link / telephone.
* Devises, prepares and presents system service products.
* Provides high level field and in-house technical support, including out of hours support as necessary.
* Fulfill maintenance contract obligations.
* Promote the company products and services in conjunction with Sales Account Managers.
* Prepares and delivers training courses on relevant areas of expertise.
* Commissions' equipment in the field.
* Advises clients as to maintenance procedures, evolution, site planning, operational methods, process measurement and control.
* Promotes sales of maintenance services and equipment, including spare parts and advises service sales department of possible sales leads.
* Assists with preparation of quotations.
* Carries out feasibility studies and life cycle audits on behalf of clients, and recommends courses of action in order for client to overcome plant and control problems.
* Be available on an 'on call' basis to support customers out of hours and, if necessary make unscheduled site visits.
* Travels to sites anywhere in the UK with potential for occasional travel overseas.
* Prepares and writes technical reports for internal and external use.
* Ensure own ethical behaviour in line with code of conduct, awareness of and commitment to Health & Safety standards.
* Other duties as allocated by line manager.

Skills & Qualifications:
Education:
BSc engineering or equivalent

Experience:
Good understanding of process control industry.
Thorough process control engineering experience, including site work.
Commercial awareness.

Product
Knowledge:
Thorough knowledge and understanding of at least one Distributed Control System, and ability to assimilate quickly through training.

Industry Knowledge:
Thorough understanding of process control and typical user industries.

General:
Detailed understanding of the company would be beneficial. A self-motivated, flexible and innovative team player is essential. Able to communicate in writing and orally in English to a high standard.

Omega Resource Group Ltd is acting as an Employment Agency in relation to this vacancy.