- Job Reference: 00071413-1
- Date Posted: 29 April 2022
- Recruiter: Arvato Financial Solutions
- Location: London N, NW, SE, W, E
- Salary: £26,622 to £33,702
- Bonus/Benefits: Package of £26,622 (includes a car allowance) OTE of £33,702
- Sector: Banking & Financial Services, Call Centre / Customer Service
- Job Type: Permanent
Treating Customers Fairly is what we do. We are here to help and always treat customers with fairness, understanding, and compassion. Do you have the ability to relate to people from various backgrounds? Are you a good listener and someone who is self-motivated? Yes, then Arvato Financial Solutions is looking for you to join our growing Field Team.
The role will have full training provided and is available on a fully employed basis of 40 hrs weekly.
What would be on offer:
-A basic package of £24,584 (includes a car allowance)
-A competitive bonus with an OTE of £31,664
-Working within London, an additional 10% on your annual salary is paid, bringing the basic package up to £26,622 before bonus; postcodes include N, NW, SW, SE, W, WC, E & EC.
-33 days paid annual leave
-Flexible working patterns with lots of overtime opportunity
-Recognition and Awards
-Long Service Rewards
-Company Mobile & Tablet device
-Fuel Card and Company Expenses
-Reward Gateway programme offering discounts at hundreds of top retailers and generous cashback schemes
-WeCare Employee Assistance programme supporting medical, mental health and wellbeing.
-Access to an extensive learning catalogue of over 10,000 courses related to personal and/or professional development
-Full PPE will be provided
Looking for a self-employed opportunity instead, then a realistic OTE of £40 to £45k is available.
This is not a bailiff/repossession role; we are #Heretohelp, and your role will be to visit customers in arrears on behalf of major Energy and Water Utilities. Using your listening and negotiation skills, you will help customers take positive steps to address their debt situation, identifying the most appropriate solution based on their circumstances.
As you become more experienced, you will also support the installation of Pre-Payment meters under warrants obtained with your responsibility to oversee the installation with the assistance of an engineer and locksmith.
The postcode or area you’d like to work isn’t listed? That’s ok, we have nationwide vacancies, and new opportunities will continue to become available as we grow. Therefore please still get in touch.
What you will require:
-Clear CRB and a satisfactory Credit Check
-Full and satisfactory employment references
-Full UK Driving Licence with access to your own vehicle
-Confident with the ability to work well under pressure and excellent communications skills
Arvato Financial Solutions (AFS) is part of Bertelsmann, a media, services and education company that operates in about 50 countries worldwide. At AFS, we optimise the financial performance of our clients through leading-edge credit management solutions. By replacing uncertainty and risk with structure and trust, we empower sound financial transactions around the globe. AFS operates in 20 countries with a focus on Europe and America employing c7,500 staff.