Email Business Support

Job Title: Email Business Support
Contract Type: Temporary
Location: Birmingham
Salary: £9.73 per hour
Start Date: 2019-05-24 00:00:00
Reference: 124100239
Contact Name: Ana Escalante
Contact Email:
Job Published: May 24, 2019 15:18

Job Description

Job Title: Email Business Support
Pay Rate: £9.73 Per Hour
Location: Birmingham
Length: 6 Months Contract

Join our client and you'll become part of an organisation that values your contribution and empowers you to make a difference.
Join our client and be part of an inclusive workplace where everyone, no matter their background, has the opportunity to make a real difference.
Join our client and you'll become part of a values-led organisation that puts customers at the heart of everything it does.

Job Overview:
This is a 6 month temporary role. These positions are offering a pay rate of £9.73 per hour. You will be working across a shift pattern Monday to Friday between 9:00am to 5:00pm (35 hours per week). During your first few weeks you will receive excellent support and training.

Key Responsibilities:
  •  Carry out a range of assigned clerical/technical support tasks, ensuring that the work is completed accurately and adheres to specified Group policies, processes and procedures
  •  Manage own work load, Work is typically allocated and monitored on a daily to weekly timeframe
  •  Build relationships with Relationship managers, client managers as 80% of generated queries are received via Client / Relationship manger on behalf of customer, as well as at peer level in order to clarify facts, exchange information or resolve enquiries & issues escalating as appropriate
  •  Use training material to fully understand our clients Bulk Cash Products and the service we provide to our commercial customers
  •  Contribute to the completion of the team's workload, where required verify and check the work of other colleagues
  •  Deputies in Flow Leader's absence to carry out daily Flow Leader tasks
  •  Communicate professionally with customers and colleagues either by email or telephone to clearly communicate query outcomes / resolution - Professional telephone manner required at all times
  •  Build relationships with 3rd party cash suppliers and escalate any concerns as appropriate
  •  Once fully trained, you will be required to understand our client cash accounting and reconciliation model to ensure accurate accounting entries are passed when resolving queries
  •  Ensure all work completed adheres to "one best way" and "quality" standards as per our policies, procedures and process maps
  •  Identify and suggest improvements to new and existing processes, procedures and systems
  •  Ensure that customer impact / risk is reflected through all work completed and help to champion a customer centric culture within the team whilst demonstrating our client values and behaviours as an active team member
  •  Ensure that all legislative and regulatory requirements are adhered to by ensuring compliance with the defined complaint handling policy
  •  Champion and encourage initiatives in the team such as continuous improvement and delivering excellence
  •  Support flow leader to ensure that workflow, SLA adherence, quality standards and an operations excellence culture are maintained within the team
  •  Take personal responsibility to drive your own performance and highlight issues and concerns in advance
Job Requirements:
  •  Excellent written and verbal communication skills required
  •  Able to manage own workload and work as part of a team
  •  Previous experience in sending professional emails to customers or other professional bodies required
  •  Collaborative working
  •  Attention to details
  •  Excellent communication skills
What's in it for you?
  •  Excellent training
  •  Great rates of pay
  •  The opportunity to work alongside a fantastic, supportive, fun team
Our clients approach to inclusivity means all of their colleagues have the opportunity to make a real difference, every day.
Our client is committed to a values-led, inclusive culture which means their colleagues work together to achieve the best results for their customers.
If you are successful you will be required to pass a CREDIT CHECK and DBS CHECK