|Location||East Grinstead||Job Type||Permanent|
|Salary||Competitive||Sector||Manufacturing & Industrial, Engineering|
Working for a leading light commercial marine company.
This is a technical and customer focused role to provide Electronic Support for the Regional Office that has the responsibility for the UK, Europe, Middle East and Africa.
The support will cover the Electronic Control Systems that are used on this company's wide range of water jet applications.
There is also a requirement to support the Global business for out of region requests as and when required.
The role includes full vessel commissioning of Electronic Control systems, system fault finding on board and remote assistance, emergency vessel failure support and vessel inspections.
Commissioning and Sea Trials
Carry out full commissioning activities for Electronic Control Systems namely Modular Electronic Control System (MECS) and Blue Arrow Control System (bA). This will include installation assistance and checks, acceptance trials and training of crew and support staff.
Complete commissioning reports in a timely manner and update the project log.
Assist with interfacing with third party equipment's
Carry out Dynamic Positioning (DP) trials and Autopilot System interface as required
Ensure that electronics product support delivery is technically robust and timely.
Ensure that all complaints, engineering change requests and day-to-day technical queries are recorded and prioritised.
Will require travelling on short notice for trouble shooting for control systems, fault finding and repair to vessels.
Provide technical information and advice on installation issues e.g. module positioning, cabling, power supply, set-ups etc to shipyards prior to build if required.
That customer issues are resolved in a satisfactory and timely manner.
Complaints database is maintained.
Technical issues are dealt with swiftly and effectively.
Minimal complaints raised by customers.
To possess excellent communication skills and demonstrate assertiveness to manage difficult customers.
Ensure that customer support meets agreed commitments to our external and internal customers within the required timeframes.
Help to build and develop Hamilton Jet's reputation as a company with excellent customer support.
Provide remote customer support via telephone, email etc, this may involve providing an immediate response to assist vessels that are not fully operational or require emergency support
Customer feedback on support, servicing, training and performance.
To achieve successful resolution of customers problems to the best of your ability.
Positive customer feedback reviews.
Product Development Support
This relates to your contribution of ideas and suggestions for product design improvements in areas such as reliability, safety, maintainability and ease of manufacture are documented and communicated with Technical Services in New Zealand.
Diagnose and report on faults with returned products.
Contribute to the specification of new product requirements, as the external customer advocate inside the company.
A record can be presented of formal documented suggestions submitted to New Zealand Technical Services.
No back log of returned product awaiting diagnosis.
Feedback from New Zealand on specification contributions.
Development and Improvement of Product Support Systems
Develop and optimise the documents and information systems associated with the installation and support of electronic controls, in conjunction with the marketing department. This includes the Distributer training and qualification process.
Ensure that the product support related areas of the complaints and warranty system are properly managed and records maintained.
Complete expense reports accurately and in a timely manner
A clear contribution is and recorded and approved by the marketing department.
That the related documents are up to date and accurate.
Complaints database maintained in a timely manner.
Training and Development
Provide Electronic Control System Support training for distributers and customers
Provide in-house technical training/support for cable manufacturing
Satisfactory training review surveys supported by competently trained distributers/customers
Development of UK staff and necessary skills / competency achieved for cable manufacture.
Health and Safety
Take full responsibility for own safety
Understand Risk Assessments
Carry out risk assessment for vessel support activities
Complete of Risk assessments as appropriate
Attend Risk Assessment Training
UK & European Sales Managers
Regional Support Managers
Salary Competitive (dependent on experience) + pension and car allowance
Location West Sussex. Candidate must live within a reasonable commutable distance and expect frequent travel (60% of the month). No budget will be provided for relocation.
To Apply - Please send your CV (tailored specifically to the role) to Rob Hannan call Rob on 02382 024 278 for further information.