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Dispatcher X3

Posted 10 days ago by Pertemps
Location Rotherham Job Type Temporary
Salary £8.75 per hour Sector Call Centre & Customer Service
Dispatcher X3
Location: Rotherham
Salary: £9 per hour
Contract: 6 months

Are you looking for immediate work?
Do you have previous Customer Service Experience?

An exciting opportunity has come up for an experienced Customer Service Adviser based in Rotherham.

Main Duties
 The dispatcher will be responsible for overseeing the delivery of all our intraday jobs
 To closely monitor and drive performance of outstanding jobs for their area.
 They will manage our reactive workload, ensuring that we meet SLAs and hit our customer response time
 The dispatcher will look after any short term absence in the field, and make alternative arrangements to reduce any customer impacts
 They will hold the relationships with our contact centre, ensuring any relevant updates are sent regarding busy areas
 The dispatcher will operate with the customer in mind at all times, and contact if any changes to appointments are to be made
 The dispatcher will balance customer expectations whilst ensuring an efficient schedule, reducing travel where possible

Key Skills
 Be able to plan, organise and allocate own workload effectively with limited supervision
 6 months customer service experience in a demanding environment.
 Demonstrates a positive attitude towards change, both business related and personal performance.
 Being able to multi task and prioritise
 Self-confident, friendly and professional approach
 Focused on delivering results
 Ability to work under pressure and meet deadlines in accordance with SLA's
 Strong verbal, written and face to face communication skills
 Strong organisational skills

Hours
Mon-Fri 7am-8pm (Shifts 7am-4pm / 8am-5pm /11am-8pm (11-8 only once every 4 or 5 weeks -40 hours per week)
Benefits
Weekly pay, accrued holidays, pension scheme, onsite kitchen, car parking and more.
Interested? Apply now!!