|Salary||£8.75 per hour||Sector||Call Centre & Customer Service|
Salary: £9 per hour
Contract: 6 months
Are you looking for immediate work?
Do you have previous Customer Service Experience?
An exciting opportunity has come up for an experienced Customer Service Adviser based in Rotherham.
The dispatcher will be responsible for overseeing the delivery of all our intraday jobs
To closely monitor and drive performance of outstanding jobs for their area.
They will manage our reactive workload, ensuring that we meet SLAs and hit our customer response time
The dispatcher will look after any short term absence in the field, and make alternative arrangements to reduce any customer impacts
They will hold the relationships with our contact centre, ensuring any relevant updates are sent regarding busy areas
The dispatcher will operate with the customer in mind at all times, and contact if any changes to appointments are to be made
The dispatcher will balance customer expectations whilst ensuring an efficient schedule, reducing travel where possible
Be able to plan, organise and allocate own workload effectively with limited supervision
6 months customer service experience in a demanding environment.
Demonstrates a positive attitude towards change, both business related and personal performance.
Being able to multi task and prioritise
Self-confident, friendly and professional approach
Focused on delivering results
Ability to work under pressure and meet deadlines in accordance with SLA's
Strong verbal, written and face to face communication skills
Strong organisational skills
Mon-Fri 7am-8pm (Shifts 7am-4pm / 8am-5pm /11am-8pm (11-8 only once every 4 or 5 weeks -40 hours per week)
Weekly pay, accrued holidays, pension scheme, onsite kitchen, car parking and more.
Interested? Apply now!!