Desktop Support Engineer *NHS Voluntary Work

  • Job Reference: 00006307-1
  • Date Posted: 8 May 2020
  • Recruiter: CV-Library
  • Location: Cardiff
  • Salary: On Application
  • Sector: I.T. & Communications, Covid-19
  • Job Type: Contract

Job Description

Are you a Desktop Support Engineer who is out of work and willing to give up your time to help NHS?

The current COVID-19 (Coronavirus) pandemic has placed significant pressure on IT / Digital resources across NHS Wales.  The requirement to rapidly deploy a range of new digital services, as well as maintain ongoing business continuity, has created the need for additional desktop support capacity, to ensure day-to-day technical IT support can be delivered effectively to operational staff across The Trust.

A Desktop Support Engineer is required on a initial voluntary basis to bolster the Trusts Digital Services team through the current period of acute pressure.

As Desktop Support Engineer you will.

Provide day-to-day IT / technical support, to include:
Delivery of 1st line desktop support to users - where possible, the diagnosis and resolution of user issues remotely.
Possess an understanding of software and IT management life cycles.
Excellent communication skills, including the ability to produce a high standard of written work.
Experience supporting desktop and laptop hardware/software.
Troubleshooting and resolving IT systems and end user hardware and software issues.
Provision of support to operational users and investigate, resolve or escalate hardware/software issues
Successful resolution of ‘open’ calls submitted to the IT helpdesks.
Reduction in overall number of ‘open’ calls in the IT helpdesks.
The successful Desktop Support Engineer will have access to the Trusts Digital Services technical support team the availability of operational staff to support implementation activities.

It is anticipated that the role will be predominantly based at the Velindre Cancer Centre (Whitchurch, Cardiff).  However, there may be a requirement to reallocate resources to the Welsh Blood Service site in Talbot Green, depending on staff availability, sickness etc.
The Trust will fund and supply any equipment necessary to perform this role.  Workers would only be permitted to reclaim reasonable expenses e.g. mileage for travel between Trust sites, if a requirement of the role while undertaking this role.
It is not anticipated that the role will require the individual to work in a high-risk area.  However, if there is a requirement to undertake work in a designated COVID-19 area, appropriate PPE clothing will be provided as required.
The Desktop Support Engineer will complete the majority of work on-site.  However, with the agreement of both parties, occasional remote (off-site) working may be supported.

To discuss this exciting opportunity in more detail, please APPLY NOW for a no obligation chat with your VIQU Consultant. Additionally, you can contact Andrew Kibble, by exploring the VIQU IT Recruitment website.

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