Design Estimator

Job Title: Design Estimator
Contract Type: Permanent
Location: Reading
Salary: £20400 - £22000 per annum
Start Date: 2019-07-18
Reference: 4399
Contact Name: Robyn Smith
Contact Email:
Job Published: July 18, 2019 16:35

Job Description

About the role:

Our developer services department play a vital role in enabling growth throughout the regions. They manage everything from connecting supplies for a new development to adopting or building over a sewer.

The design team oversee 15,000 connections every year, working with household customers, small builders and major developers.

As a Design estimator, you’ll be responsible for:

Designing and producing quotes for new clean water connections to our existing network. This role will require you to learn in-depth technical information about providing new water services to our customers.

Prepare designs and quotes for new water connections when required.

Deal with customer enquiries and liaise with areas of the business in the effective delivery of new connections while at all times protecting Thames Water’s assets.

Develop excellent relationships with customers and ensure they receive an exceptional experience.

Carry out accurate work complying with company processes and regulatory requirements to agreed operational performance targets.

Identify opportunities to change processes to improve the customer journey.

Working collaboratively within an established team and across the business, you’ll work with a wide variety of stakeholders.

To be successful you will have the following skills and experience:
  • Outstanding customer service and the ability to be flexible and positive to ever changing customer and business needs.
  • Strong communication skills as well as the ability to develop and maintain good working relationships to deliver exceptional customer service.
  • Previous experience of dealing with customer complaints, both written and verbal is advantageous.
  • Ability to learn quickly and build knowledge of company processes and policies.
  • Attention to detail is vital as you’ll be responsible for ensuring that all work is correct and compliant.
  • IT literate and have an understanding of internal systems and processes.
What’s in it for you?

Constantly striving to identify areas for process improvements, you will be in a key position to positively contribute to our customer’s experience.

This is a fantastic opportunity to join a self-motivated team, where you will have involvement in both technical and customer facing activity.

Our competitive salary package includes an excellent contributory pension, 24 days holiday per year increasing to 30 with length of service and a wider benefits scheme. This includes an annual pay review, season ticket loans, voucher scheme giving you money off in major retail outlets, loyalty awards for continuous service plus much more, including our refer-a-friend bonus, where you can receive up to £1,000 for helping someone get a permanent position within the company. 

We’re also proud to be here for our local community around Reading, offering all of our teams two days paid volunteer leave a year, as well as proudly supporting a lot of local events and charities.

About us:

Thames Water is the largest water and waste-water services company in the UK. We provide the essential service at the heart of daily life, health and enjoyment to 15 million customers across London and the Thames Valley and we are going through a period of exciting change. On a typical day we supply 2.6 billion litres of top quality drinking water and our 350 sewage treatment works treat more than 4.2bn litres of waste-water. Our 85,000 miles of water mains and sewers would wrap around the world three-and-a-half times.

We are focusing like never before on delivering brilliant services and providing our customers with a great experience. We are in the process of transforming our business in order to achieve this. To help us succeed, we need a range of new skills and capabilities and will be recruiting for these in the coming months. We are on the lookout for talented people across our entire region who are interested in helping us to become the best water and waste-water company in the UK.

Thames Water is an equal opportunity, Disability Confident, and Stonewall diversity champion employer, welcoming applications from all walks of life to join our diverse team. We’re also leading the way with our award-winning mental health and wellbeing strategy.