Dental Receptionist

  • Job Reference: 00077092-1
  • Date Posted: 10 June 2022
  • Recruiter: CV-Library
  • Location: Stanhope, County Durham
  • Salary: On Application
  • Sector: Healthcare & Medical, Science & Technology
  • Job Type: Permanent

Job Description

About us

This is a great opportunity to join a high growth company that can offer excellent career progression and development prospects. This role would suit somebody who enjoys a variety of work and has experience already as a receptionist , preferably Dental receptionist or customer services.

Burgess & Hyder Stanhope practice was established in 2006 to provide high quality dental care. There are treatment rooms and a team which comprises 2 dentists, 1 dental therapist, 1 dental hygienist, 1 nurses, 1 receptionist and a practice manager. Situated in the heart of the community within the Medical Centre, accessible from the A689, dedicated on-site parking and disabled parking.

What the role involves

* Understand the vision and brand message for the practice

* Front of house and receptionist duties; telephone management including booking and rescheduling appointments

* Forward planning diaries for clinician, and timely administration including sending welcome emails, collecting consent and medical history forms

* Processing payments and recording daily takings

* Opening and closing the practice

* Provide outstanding customer service at all times, deal with patient objections effectively and efficiently

* Follow all practice systems and procedures

* Any other ad hoc responsibilities as reasonably requested


* Auto enrol pension scheme

* 24/7 access to free Employee Assistance Programme

* 20 day holiday allowance plus bank holidays (pro rata)

* Dental allowance and eye care vouchers for VDU users

* Career opportunities across the Dentex Health group

What we need from you

* Good communication and customer service skills, keeping patient satisfaction in mind

* Excellent professionalism and relationship building skills

* Able to work intuitively and adapt to change

* Strong work ethic, teamwork ability with an enthusiastic people-first attitude

* High levels of attention to detail

* Proficient user of the requisite dental software and Microsoft package

* Vaccinated against Covid-19