Dental Receptionist
- Job Reference: 00077092-1
- Date Posted: 10 June 2022
- Recruiter: CV-Library
- Location: Stanhope, County Durham
- Salary: On Application
- Sector: Healthcare & Medical, Science & Technology
- Job Type: Permanent
Job Description
About us
This is a great opportunity to join a high growth company that can offer excellent career progression and development prospects. This role would suit somebody who enjoys a variety of work and has experience already as a receptionist , preferably Dental receptionist or customer services.
Burgess & Hyder Stanhope practice was established in 2006 to provide high quality dental care. There are treatment rooms and a team which comprises 2 dentists, 1 dental therapist, 1 dental hygienist, 1 nurses, 1 receptionist and a practice manager. Situated in the heart of the community within the Medical Centre, accessible from the A689, dedicated on-site parking and disabled parking.
What the role involves
* Understand the vision and brand message for the practice
* Front of house and receptionist duties; telephone management including booking and rescheduling appointments
* Forward planning diaries for clinician, and timely administration including sending welcome emails, collecting consent and medical history forms
* Processing payments and recording daily takings
* Opening and closing the practice
* Provide outstanding customer service at all times, deal with patient objections effectively and efficiently
* Follow all practice systems and procedures
* Any other ad hoc responsibilities as reasonably requested
Benefits
* Auto enrol pension scheme
* 24/7 access to free Employee Assistance Programme
* 20 day holiday allowance plus bank holidays (pro rata)
* Dental allowance and eye care vouchers for VDU users
* Career opportunities across the Dentex Health group
What we need from you
* Good communication and customer service skills, keeping patient satisfaction in mind
* Excellent professionalism and relationship building skills
* Able to work intuitively and adapt to change
* Strong work ethic, teamwork ability with an enthusiastic people-first attitude
* High levels of attention to detail
* Proficient user of the requisite dental software and Microsoft package
* Vaccinated against Covid-19