|Salary||£21000 - £26000 per annum||Sector||Call Centre & Customer Service|
Working Hours: Shifts include: 6am – 4pm / 8am – 6pm / 10am – 8pm / 12pm – 10pm
1 in 6 Weekends shifts between 6am – 6pm (day off in the week if working weekend)
Excellent Training Provided
28 days holiday
My client due to growth is looking for an experienced dispatcher to join the night dispatch controller team. You will be joining a well-established team, who show commitment and dedication to providing an excellent service to customers as well as being tenacious and methodical at all times.
This is not a call centre role.
Key Duties Include:
Offering simple, straightforward advice, you will always do your best to resolve a call - but understand where escalation may be necessary. Striking a perfect balance between friendliness and efficiency, you'll take good care of your own performance and identify opportunities to develop new skills.
Be used to working in a busy fast paced environment where multitasking is essential.
Data input skills (speed and accuracy)
The Ideal Candidate:
Experience of working within a transport environment would be an advantage.
Confident telephone manner
Ability to work in a high pressure environment where there are high volumes of incoming calls on your own initiative and as part of a team in a dynamic environment
Excellent attention to detail, communication skills both verbal and written to ensure that successful relationships are established and maintained with internal and external parties.
Methodical, tenacious and customer focused
Logical thinking with the ability to resolve problems quickly and effectively.
Self-motivated and driven for own personal development