Data Support/Analyst

Job Title: Data Support/Analyst
Contract Type: Permanent
Location: Dudley
Salary: £18000 - £18500 per annum
Start Date: 2019-03-04 00:00:00
Reference: 046105742
Contact Name: Mandy Erasmus
Contact Email:
Job Published: March 04, 2019 11:17

Job Description

System Support/Data Analyst
Salary - £18,000

A 1st Line Software Support Consultant is required to join a growing organisation based in Stourbridge, responsible for providing high quality support and managing customer issues and queries through to resolution. We are a well-established (2004) unique provider of intelligent, proactive software solutions to global brands in the automotive industry.

The Role

Triage all incoming queries (email and telephone queries)

1st tier support (provide first line support from a knowledge bank of information, provide basic system training, investigate basic system issues via a screenshare, escalate issues as appropriate)

Data queries – check K2K against customer files – this will involve using basic formulas in excel and working experience of this is required

Calculation queries – check K2K figures against checker where appropriate – must have an understanding of basic finance, maths and excel formulas

 Feature queries – Give basic system training

 System queries – Test for bug, steps to replicate as necessary, log for investigation

 Screenshare: for bug replication or feature training

 User credential management (create, amend, archive logins etc)

 Management of ServiceDesk activity (our online support ticketing portal)

 Existing feature demonstrations ( to internal staff and external parties as required)

 Your Background & Experience

Strong customer service background and a sense of urgency
Strong interpersonal and organizational skills
Experience of Microsoft Excel (basic)
Basic SQL skills would be beneficial

Ideal Background

Excel - To include formulas
Data Analyst
IT Support experience
Training Skills