Customer Support Specialist

Job Title: Customer Support Specialist
Contract Type: Permanent
Location: Fife
Salary: £10.12 per hour
Start Date: 2019-07-18
Reference: 13440JS
Contact Name: Craig Kerr
Contact Email:
Job Published: July 18, 2019 16:51

Job Description

Are you an experienced customer service or banking professional looking to work within Community Banking?

Our large financial client based in Pitrieve, Dunfermline are looking for candidates to come in and work on the phones as Customer Support Specialists, dealnig with customers who were in financial difficuly but have overpaid amounts. You will provide excellent customer service, provide fair outcomes and fulfil customers needs while mainting group values and behaviors.

This will be mix of telephone and admin as reports in Excel and internal systems required.

You will be responsible for carrying out a range of clerical/technical support tasks within defined procedures to support the business area in providing a high quality output. 

Key Accountabilities:

  • Carry out a range of assigned clerical/technical support tasks, ensuring that the work is completed accurately and adheres to specified Group policies, processes and procedures
  • Respond to queries/issues ensuring that customer requirements are clarified, referring to more senior colleagues where appropriate 
  • Raise routine correspondence where appropriate
  • Build relationships typically at peer level in order to clarify facts, exchange information or resolve enquiries & issues escalating as appropriate
  • Contribute to the completion of the team’s workload
  • Identify and suggest improvements to new and existing processes, procedures and systems

Shift pattern: Monday - Friday, 11-7, alternate Saturday work