As a Customer Support Coordinator you will be based at our customer's site in Thurnscoe providing excellent customer service and administration support to the onsite team.
Introduction to Speedy…
We may have started small but we’ve always had big ideas. Since Speedy was established in 1977 we have grown into the UK’s leading hire business. Along the way we’ve won countless awards for innovation, safety and our commitment to training to name but a few. Our people are the heart of our business and it’s their commitment and professionalism that makes us the biggest and the best in the industry.Package description
Competitive salary and pension, 21 days holiday rising to 26 days after 1 year plus bank holidays, bonus, life assurance and our fantastic salary extras scheme that offers cycle to work and various other fantastic benefits along with our great staff discounts, free onsite parking.Main responsibilities
On a day-to-day basis, you can expect to be desk-based, liaising regularly with our wider depot network, drivers and engineers to ensure minimal delay in fulfilling the needs of the customer with readily available equipment and close contact.
Relationship building is the key to success, you will be responsible for coordinating the entire hire process from taking the order through to delivery and collection, liaising with every part of the business to ensure the needs of the customer are met and that they’re satisfied with our service. Whilst your role will need you to demonstrate the competence to work alone, we work proudly with a team culture so adaptability and communication are key.Ideal candidate
- Strong organisational skills
- Strong communication skills both verballyand written
- Commitment to learn and develop
- A desire to learn and expand product knowledge
- And have the personality and drive to sell our products
- Knowledge of the plant or similiar industry
- Previous experience working within the hire industry or similar sales or operational role.
Speedy are the leading provider of hire products and supporting services to the construction, industrial and infrastructure sectors. We have a network of over 200 depots across the UK and Ireland, and over 3000 people who offer a nationwide service and look after the largest hire fleet in the market.
We also lead in health, safety and sustainability. We are the safest hire provider, based on accident and industry rates, and have the lowest carbon footprint in the industry. Our hire fleet also includes an increasing range of green option products, helping our customers improve their energy efficiency and reduce their environmental impact.
Vision, mission and values:
Our vision is to become the best company in our sector to do business with and the best to work for.
Our mission is to provide safe, reliable hire equipment and services to enable successful delivery of customer projects.
- Safe – the first priority in everything we do
- As One – working together to collectively achieve our goals
- Innovative – to continuously improve
- Driven – to deliver first class customer service