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Customer Support

Posted 18 days ago by Pertemps
Location Nottingham Job Type Permanent
Salary £16500 - £17000 per annum Sector Call Centre & Customer Service
Do you have experience within a customer service call centre environment?

Our client based in the Nottingham City Centre are recruiting for a customer focused individual who enjoys providing excellent customer support.

The ideal candidate will have experience working to deadlines, providing first class customer service and adhering to GDPA as well as company standards,

This is a full time position Monday -Friday 8.30am-5.30pm

Duties include:
 Proactive identification of lost and damaged products in transit parcels/consignments
 Monitoring and escalation of claims to third parties within agreed timeframes
 Raising / processing of credit notes and replacement orders to agreed standards
 Use of call logging system to agreed standards
 Liaison with other departments to ensure investigations are carried out and queries resolved within agreed SLA's
 Raising of credit notes and replacement orders to agreed standards
 Answer all incoming calls to agreed standards

If you have customer service experience APPLY NOW!

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