Customer Services Team Leader
|Job Title:||Customer Services Team Leader|
|Start Date:||2019-02-25 00:00:00|
|Contact Name:||Stephanie Bailey|
|Job Published:||February 18, 2019 17:38|
Hours of work: 9.00am – 5.30pm
The successful candidate for this role will have a desire to work with a small Customer Services Team.
Duties may include:
Control orders and enquiries into the Customer Service Department, ensuring they are handled professionally, promptly and efficiently.
Ensure that customer satisfaction is the minimum standard, and endeavour to exceed customer expectations.
Monitor workloads across the team and support on larger projects as relevant.
Review reports daily, to ensure orders and communications are on time and accurate.
Support the team by shadowing and training as necessary to ensure best practice.
Ensure all orders are processed to meet supplier cut off times, and assistance is available to the team to enable this.
Ensure all returns and credits are raised accurately and appropriately, taking corrective action where possible to reduce the volume.
Develop current working practices as appropriate to improve efficiency.
Encourage good and appropriate communication from the whole department, to both internal and external customers.
Complete KPI's for the team as required by department Manager.
Understand and action escalation for any potential issues as they arise, encouraging team to provide early feedback to minimise as much as possible.
Adhere to and update the processes documented in the ISO 9001 Quality Management Standard & ISO 14001 Environmental Management Standard.
To complete other duties when requested by the department Manager.
Strong sense of Customer Service and Customer Satisfaction.
Ability to prioritise and organise, with the flexibility to multi-task.
Excellent communication skills, for external and internal customers, staff and management,
through email and telephone calls.
Good English language and grammar skills, with good attention to detail.
Experience in Team Leader/Supervisory Roles is essential.
Reliable, Team player.
Knowledge of ISO 9001 & ISO 14001
Please contact Steph Bailey on 01952 291250 for further information
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