Customer Services Advisor / Call Centre Advisor

  • Job Reference: 00027282-1
  • Date Posted: 14 November 2020
  • Recruiter: CV-Library
  • Location: Bedford, Bedfordshire
  • Salary: £20,287
  • Sector: Call Centre / Customer Service, Covid-19
  • Job Type: Permanent

Job Description

Customer Services Advisor / Call Centre Advisor

Location: Bedford

Hours: 37 per week (Mon-Fri)

Contract: 9 months fixed term contract

Salary: £20,287

You may be required to work Saturdays from time to time (will be paid as time off in lieu)

Are you customer focussed with a genuine empathy for others?

Are you self motivated with the ability to work remotely?

Do you have strong IT skills, specifically using Microsoft Office?

If so, this may be the right opportunity for you!

Our client’s Customer Services Team is the first point of contact for many of their Residents and plays a crucial role in helping them to deliver their vision. They are currently seeking a new Customer Services Advisor on a fixed term contract for 9 months.

What you will be doing:

Help us give an excellent and comprehensive service to all customers.

Deal with all maintenance and responsive repair enquiries.

Respond to and manage all front-line telephone calls.

Action requests for information and assistance from residents and contractors.

They’d love to meet someone who:

Has a good level of customer service experience.

Is a ‘people person’ with excellent communication skills.

Has a clear customer focus and a genuine empathy with others.

Can work well remotely in isolation and as part of a team.

Has strong IT skills, specifically using Microsoft Office.

Experience in reporting repairs is desirable but not essential as full training will be given. Previous contact centre experience would also be advantageous.

About the company:

Our client is a forward-thinking housing association, on a mission to build thriving communities where people can live happily in a home they can afford.

As one of the top 25 housing association developers they are passionate about providing customers with a great service and meeting their needs in whatever way they can.

Amongst what they offer you is:

£20,287

28 days holiday PLUS Bank Holidays!

Contributory pension scheme

Private health care

Opportunities for development and professional training

Discounted gym membership

Retail discount scheme

Successful candidate will need to complete a basic DBS application.

Due to the current situation with Covid-19, this role will initially be home based with the expectation to move back to the office when it is feasible to do so.

Our client reserves the right to close this recruitment if it is deemed that they have received a suitable number of applications. On this basis we would advise that applications are submitted as soon as possible