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Customer Services Administrator

Posted 5 days ago by Bluearrow
Location Darlington Job Type Temporary
Salary £8.21 per hour Sector Call Centre & Customer Service
Customer Services Administrator

Full time hours – 37.5 per week, £8.21 per hour.

Ongoing Temp

Working as part of a small business support team, we are looking for an enthusiastic individual with excellent customer service skills to undertake a Customer Services role with additional responsibilities for Reception and Administration, on an ongoing temporary position.

 

As an active participant in the Darlington Customer Services Team you will be responsible for fostering the relationship between the company and a selection of existing and new external customers, along with providing internal support functions to the local business.

 

This will also involve shared administration and reception cover duties on a rota basis.

By ensuring that customer communications are managed in the most efficient and effective way and appropriately filtered to the relevant part of the business you will ensure that SLAs and KPIs are achieved and complaints are investigated to allow appropriate corrective actions to be put in place.

 

Excellent customer relationship skills are essential for this role, which will hinge on us providing world class customer service.

 

The role will support the production of reporting packs to customers, with attention to detail and accuracy of paramount importance and you will play a key role in customer engagement and feedback.

 

Flexibility to work between Darlington sites is essential and a driving licence is therefore desirable for this position, although not essential.

 

We are looking for the following:

 

• Good working knowledge of a range of document scanning and archive processes

• Strong skill set of Microsoft Office products – adoption of the tools within Office 365 will be actively encouraged

• Good verbal and written communication, methodical with attention to detail.

• Able to follow written and verbal instructions, understand and communicate complex instructions

• Effective listening skills

• Highly organised with the ability to plan and organise a busy workload with minimal supervision

• Meticulous about presentation, you will ensure that the communication to customers is of the highest quality, both    in terms of detail and accuracy

• Ability to solve problems and communicate effective solutions. You will be able to deal with difficult customer situations ensuring that these are resolved efficiently and to the customer’s satisfaction

Vision and the desire for continuous improvement.

• Flexible and able to work on own initiatives to tight deadlines

• Ability to solve problems/queries ensuring that customer SLAs are maintained

 

Hours of work will be 37.5 hours per week with start and finish times to be confirmed, ideally 8-4 or 8.30 – 4.30 but again flexibility is required.

This is an urgent requirement for the right candidate, which could lead to a longer term opportunity.