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Customer Services

Job Title: Customer Services
Contract Type: Temporary
Location: Bury
Industry:
Salary: £8.10 per hour, Benefits: onsite free parking, subsidised canteen, ATM machine, break out rest areas with snack and drinks machines, television, game consoles, pool table and ping-pong table
Start Date: 2019-02-11
Reference: JD/JB/CARE
Contact Name: Capita Manchester
Contact Email: Joanna.Booth@bluearrow.co.uk
Job Published: January 18, 2019 18:47

Job Description

Customer Services
Inbound
£8.10 per hour
37.5hrs per week 
Shift hours between 8am - 9.15pm
5 out of 7 days including weekends
4 weeks rotation shifts with 2 weekends off
Must be fully flexible
Ongoing temporary contract


We are currently recruiting for Inbound Customer Service Advisors in our call centre in Bury/Radcliffe area. No previous call centre experience required but must have at least 1 year customer service experience in any capacity. The call centre deals with inbound calls relating to mobile phone services for a well-known organisation who prides itself on superb customer service.


The Job role:

You will be expected to deliver exceptional customer service by dealing with this client’s customer enquiries. This may vary from delivery times to product queries. In this role you can expect to be:
  • Dealing with customer enquiries, manage and resolve customer complaints from purchases that have been made on-line
  • Processing orders and researching information via the in-house computer system
  • Provide customers with product and service information
  • Tracking deliveries, processing orders and handle billing enquires
  • Identify and escalate any priority issues and route calls to the appropriate resource
  • Document all call information and complete the call logs timely and accurately
  • Ensure a high level of customer care and attention to detail at all times

Requirements:
  • 1 year customer service experience in any capacity
  • Excellent communication skills
  • Strong keyboard skills
  • Ability to multitask
  • A natural desire to help people
  • Fully flexible to follow a shift pattern
  • A good approach to team work
  • Driven to meet personal targets

This assignment is offered on a temporary ongoing basis through Blue Arrow with the opportunity to go permanent for the right candidate. All successful applicants will be required to complete a pre-employment vetting that includes a criminality check and also a financial probity check.

If you believe you have all the relevant skills and looking for a challenge, please click to apply now