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Customer Service Team Leader

Posted 21 days ago by Pertemps
Location Manchester Job Type Permanent
Salary £25000 - £28000 per annum Sector Call Centre & Customer Service
Customer Service Team Leader (Financial Services)
Manchester
£25-27k + bonus + benefits

Do you have previous experience managing a small team of customer service agents, preferably within a financial services setting?
Can you manage, motivate and drive performance with energy and enthusiasm?
Can you engage with and support key business stakeholders and contribute to the strategic development of a growing business?

This is an excellent opportunity for an ambitious Customer Service / Sales / Collections or Claims Team Leader to join an expanding Insurance firm in the centre of Manchester.

Main responsibilities will include daily line management and coaching of a team of c8 heads, ensuring work allocation and standards are achieved in line with company objectives, handling escalated calls as well as providing first line cover when required, supporting senior management with planning and business strategy as the company looks to expand and developing key client relationships to ensure service levels.

Applications must have similar experience, an awareness of FCA and FOS regulations, the ability to build relationships, drive performance and lead by example.
Hours – Monday to Friday between 8am and 8pm and occasional weekend cover if required.

Benefits include modern working environment, annual performance related bonus, enhanced holidays and pension scheme, casual dress code and genuine career development & progression.

Interested? Click to apply!