Customer Service Supervisor

  • Job Reference: JO-2103-14895
  • Date Posted: 24 March 2021
  • Recruiter: Blue Arrow
  • Location: Llandudno
  • Salary: £11.50 Per Hour
  • Job Type: Temporary

Job Description

We are looking for 2 enthusiastic and committed individuals who are able to deliver exceptional customer service as part of the NHS Test & Trace programme.

The successful applicants will be an excellent communicators and have experience of working in a customer service environment using multiple ICT system and managing a team.

Motivated to meet targets with the ability to take ownership, be proactive and positive in their approach to dealing with the public is a must. The ability to communicate in Welsh is desirable, but not essential.

Role Details:

  • Post: Post: Vaccination Booking Centre Team Leader
  • Pay: £11.50 per hour
  • Location: Venue Cymru, The Promenade, Penrhyn Crescent, Llandudno LL30 1BB
  • Hours: 5 days out of 7, either 08.00 to 14.00 or 14.00 to 20.00
  • Contract: Temp for 6-8 weeks
  • Role: To lead a team of Vaccination Booking Centre Assistants
  • Work using: PC - to include use of WIS, emails, shared networks (as info sources)
  • Telephone handset to answer calls.
  • Role/Responsibilities:
    • To Lead and support on inbound, outbound calls and emails enquires form citizens.
    • To be the point of contact for staff enquires.
    • To deal with calls escalated by staff.
    • To escalate any issues/concerns reported via customer/staff feedback
    • To undertake people management roles e.g. staff rotas, coaching, mentoring, training, managing absences, leave, supervisory meetings with staff, coaching, mentoring, training

Please click apply today.