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Customer Service Representative - German speaking

Job Title: Customer Service Representative - German speaking
Contract Type: Temporary
Location: London
Industry:
Salary: £9.97 per hour
Start Date: 2019-08-20
Reference: 775109568
Contact Name: Suzanne Patel
Contact Email: Suzanne.Patel@pertemps.co.uk
Job Published: August 20, 2019 18:12

Job Description

Part time German speaking Customer Service Representative  - temp to permanent
British clothing retailer is seeking an experienced part time German speaking Customer Service Representative to support at their busy contact centre based by London Bridge.

This is a part time temporary to permanent position to start ASAP and will pay £9.97 per hour.
The role will involve working evenings and weekends, circa 20 hours per week.

The part time German speaking Customer Service Representative will represent the brand, providing customers with a consistent and effortless experience that inspires their confidence and trust. The main duties of the of the part time Customer Service Representative will include:
  • Providing a first class experience to customers via telephone, email and webchat
  • Ensuring all customer queries are answered
  • Taking customer orders over the phone, managing queries and resolving issues
  • Working towards set KPIs and upselling products
The ideal part time German speaking Customer Service Representatives will have the following knowledge, skills and experience:
  • Excellent communication skills, both verbal and written
  • Be fluent in both German and English
  • A charming and engaging telephone manner
  • Flexible on working hours, including evenings, nights and weekends
  • Previous experience of working in a call centre environment or customer facing role
  • Excellent IT skills
ONLY SHORT LISTED APPLICANTS WILL BE CONTACTED