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Customer Service Representative

Posted 7 days ago by Pertemps
Location Edinburgh Job Type Temporary
Salary £10.12 per hour Sector Call Centre & Customer Service
Full time Customer Service Advisor

Location - Teviot House - Gyle

Pay Rate - £10.12

Start date – 14th October 2019

Temporary to Permanent Contract

Working Hours:

35 hours per week - 8 week fixed rotation shift pattern

7am- 3pm   8am – 4pm   9am – 5pm   10am – 6pm  12pm - 8pm (only 1 week in 5)

Working 1 Saturday in 4 (9am-2pm). On the Saturday worked, candidate gets a full day off  (Tuesday, Wednesday or Thursday) during the week. As the shift is only 5 hours on Saturday, candidate is required to work an extra half an hours each day during that week to make up the hours.

Role:

Business Banking Tier 1

Working in the inbound telephony centre managing inbound customer queries. Typical queries include:

-          Stop cheques


-          Balance enquiries


-          Lost and stolen cards


-          Making payments for customers


-          Fraud queries


-          Loan queries


-          Money transfers


-          Registrations over the phone

It is not a sales role and there are no sales targets for employees but candidates are expected to have a business conversation with the customer. E.g. recommending services which customer may find useful – business insurance, promoting internet banking etc.

Skills Required:

- Delivering Excellent Customer Service

- Face to face or Call centre experience required

- Confident when dealing with Customers

- Customer focused and a proven track record in delivering excellent customer service

- Excellent communication skills and the ability to build a rapport with your customers

- Competent PC skill

- Team work

- looking to help colleagues around them.

 

Successful candidates must pass a CREDIT CHECK and a DISCLOSURE SCOTLAND CHECK.

If you are interested please apply