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Customer Service representative

Posted 29 days ago by Pertemps
Location Edinburgh Job Type Temporary
Salary £10.12 per hour Sector Call Centre & Customer Service
Customer Service Adviser

Location: Port Hamilton (City Centre Fountain Bridge) - Edinburgh

Pay Rate : £10.12 per hour

Working Hours – Monday to Friday – Rotational shifts between 08:00am – 18:00pm – NO WEEKENDS

Do you want a career in banking? Do you thrive to give excellent customer service?

Pertemps are working in partnership with one of the largest bank in the UK, the So if you’ve got experience in Customer Services, we’d love to speak with you.

Experience in the financial industry is not  required. More than anything, our client is looking for Customer Service Advisers who are keen to deliver the best possible service to their customers and are keen to learn.

JOB ROLE:

We are Recruiting Customer Service Representatives for an amazing opportunity working with one of the largest banks in the UK starting off in a 6 month temporary contract with the potential to go permanent and due to start on the 23rd of October 2019.

KEY RESPONSIBILITIES:

-          Working in the Retirements or Protections department


-          Responsible for delivering exceptional service over the phone.


-          Take ownership of customer problems solving them at first point of contact and escalate when required


-          Contribute to the continuous improvement of the business by identifying and taking ownership of opportunities for improvement to the processes you use


-          Working in a team environment in an open plan office

SKILLS REQUIRED:


-          Good Communication- Written and Oral


-          Take ownership of all customer requests


-          Computer literate


-          Understanding and Interpreting Data at a basic level


-          Flexible, Adaptable and able to adapt to changes

WHAT’S IN IT FOR YOU?


-          Excellent training – 8 weeks training


-          Great rates of pay


-          Potential for extension or a permanent position


-          The opportunity to work with some of the most influential and experienced managers in the banking industry


-          Gain experience and new skills