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Customer Service Executive

Job Title: Customer Service Executive
Contract Type: Permanent
Location: Walsall
Industry:
Salary: £18000 - £21685 per annum
Start Date: 2019-09-09
Reference: 681101483
Contact Name: Amy Jones681
Contact Email: amy.jones@pertemps.co.uk
Job Published: August 23, 2019 17:26

Job Description

Recruiting for an recruiting for an experienced Customer Service Executive to join an expanding organisation based in the Aldridge area on a Temporary to Permanent basis. This exciting opportunity would require someone to who offer an immediate start and ideally has worked within a manufacturing environment previously.

The primary function is to provide world class service to external and internal customers. Responsible for a selected customer base providing end to end customer service, supporting Regional Sales Managers in the field.

Customer Service Executive responsibilities:
  • Prepares and submits quotations, pro-active quotation follow up
  • Manages customer orders and progress chasing
  • Handles complex customer service issues – problem solving
  • Provides basic technical support to the customers and answer technical questions
  • Develops strong interaction with internal teams on site and in the field to ensure prompt and accurate responses to customers
  • Handles complaints, provide appropriate solutions and alternatives within the time limits and follow up to ensure resolution track customer complaint resolution
  • Drives continuous improvements on customer service procedures and best practice
  • Performs in line with internal KPIs
  • Provides reporting
  • Identifies and drives opportunities to improve quality of service, productivity and profitability

Customer Service Executive QUALIFICATIONS:
  • Working knowledge of SAP would be advantageous
  • Previous proven experience in a customer focus / service role (3 to 5 years)
  • Excellent Communication Skills
  • Ability to work under own initiative as well as being a team player, and being agile enough to work to tight deadlines
  • Good analytical and numeracy skills
  • Ability to prioritise/manage time
  • Working knowledge of email & excel
  • Working knowledge of production & logistics processes
Working hours: Monday – Friday 8:30am – 5:00pm

Salary: dependent upon experiences

To express an interest in this Customer Service Executive role please apply now