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Customer Service Representative

Posted 11 days ago by Pertemps
Location Birmingham Job Type Temporary
Salary £10.91 per hour Sector Call Centre & Customer Service
Customer Service Representative
Location: Birmingham
Pay Rate : £10.91/hour



Could you help our client achieve their vision of becoming best bank for customers?
Our client is committed to helping customers build for their future, which means a great opportunity for you to make a real difference.

JOB ROLE:
This is a 1 month temporary role, offering a pay rate of £10.91 per hour. You will be working 35 hours per week on a shift pattern across Monday to Friday, between 9.00 am to 5.00 pm. Excellent support and training will be provided.

KEY RESPONSIBILITIES:
  •  Manage inbound customer queries relating to their accounts and products, keeping it simple and making it easier to do business
  •  Complete telephony, digital and admin based tasks to service customer queries
  •  Take ownership of customer problems, solving them at first point of contact and escalate when required
  •  Deal with customer data ethically and in accordance with the FSA requirements
  •  Collaborate within the team to clarify facts, exchange information or resolve enquiries and issues
  •  Personally contribute to an environment where colleagues want to work and customers feel valued
JOB REQUIREMENTS:
  •  Customer service experience is required
  •  Strong Admin skills
  •  Good IT skills
  •  Excellent interpersonal skills
  •  Good communication - oral and written
  •  Attention to detail
  •  Experience within the Motor trade desirable
WHAT'S IN IT FOR YOU?
  •  Excellent training
  •  Great rates of pay
  •  The opportunity to work alongside a fantastic, supportive, fun team
Customers are at the heart of everything that our client does. You could have a role to play in supporting their customers.

Our client strives daily towards their vision of becoming the best bank for customers. They're well on their way thanks to the effort of their colleagues - join them today and support them in achieving their vision.

If you are successful you will be required to pass a CREDIT CHECK and DBS CHECK