Customer Service Representative

Job Title: Customer Service Representative
Contract Type: Temporary
Location: Deeside, Flintshire
Salary: Up to £9.75 per hour
Start Date: ASAP
Reference: 199212_1550057147
Contact Name: Mike Doyle
Contact Email:
Job Published: February 13, 2019 11:25

Job Description

Acorn is looking for a couple of Customer Service Representatives to work at one of our main clients in Deeside.

The job is for a fixed 12 month contract.

The role:

  • Working in close partnership with the External Sales Team, you will be the principle point of contact for a group of customers, ensuring that their orders are processed efficiently and accurately, that their requirements are fulfilled, and that all sales opportunities are maximised.
  • Receive, review and interpret customer orders, prioritising as required, in-line with the Contract Review procedure. Checking materials and production capacity. Subsequently, convert customer orders into a standardised format to facilitate ease and accuracy of data entry, at a later stage.
  • Coordination of all customer support involving other functions, liasing regularly with External Sales, Estimating, Purchasing, Technical, Transport, and Production Planning.
  • Effective monitoring, handling and management of bulk orders.
  • Providing cover for other areas during periods of holidays / absences.
  • Initial registration of customer complaints and the creation of a Customer Complaint Case File. Where appropriate, resolve complaints personally. In instances where a complaint is escalated, remaining the customer's primary point of contact until such a time that it is fully resolved and closed.
  • Answer and action customer enquiries by phone / fax / e-mail, responding to customer needs and proactively problem solving, as required.
  • Through regular contact with existing customers, assist with the generation of enquiries and the ensuring of repeat business. Supporting the Commercial team targeting key customers
  • Responding to and following-up customer requests for marketing and technical information.
  • Supporting the Sales Order Administrators input and check orders within key time-frames.
  • In conjunction with Purchasing, liaise with suppliers to source products required to fulfil customer orders.
  • Provide quotations / prices to customers in the absence of the Estimating team- ad-hoc duty.
  • Develop solid technical and industry knowledge and provide informed technical support to customers.
  • Responding to customer's requests for samples.

Working hours:

  • Monday - Thursday 8.30am-5.00pm.
  • Friday - 8.30am-4.00pm.

Rate of pay:

  • £9.80 per hour.

Please apply or email