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Customer Service Person

Posted 25 days ago by Omega Global Resource Solutions
Location Chippenham, Wiltshire Job Type Permanent
Salary pension, 34 days holidays, free parking, more Sector Call Centre & Customer Service
Position: Customer Service Person /Driver Care Coordinator
Type of role: Permanent
Location: Chippenham
Working week: 40 hours
Benefits: 25 holidays + birthday + bank holidays, pension, health insurance, free parking,
free fresh fruit. Om site massages and Yoga, discounted gym membership and more
Salary: £19500 + bonus

We are now seeking to recruit permanent 3 Customer Service People /Driver Care Coordinators to work for busy customer service team based in Chippenham. The appropriate candidate would take volume calls from a wide variety of fleet customers regarding their vehicle maintenance. This role would include booking vehicles into garages for a routine service and maintenance.

Main Responsibilities:
*Take incoming calls from customers who wish to organise service, maintenance and repairs to their company vehicles
*Receive calls from customers who have broken down
*Organise and book service, maintenance and repairs with the appropriate suppliers
*Ensure that recovery vehicles are organised promptly
*Organise courtesy vehicles or make first arrangement for rental vehicles
*Schedule other ancillary services as required
*Keep customers and other interested parties informed of progress
*Ad hoc tasks as required by the business

Requirements:
*This is primarily incoming call handling role , regular dealing with distress customers therefore an exceptional customer service is essential
*Computer literate, able to use internet, PC and emails , Microsoft and excel
*Able to instantly build and maintain rapport with a range of people
*Articulate with a high standard of all round communication
*Positive and confident approach style when dealing with

For more information regarding this role please call Marta Kosno on 01453 852 542 or send a CV

Omega Resource Group Ltd is acting as an Employment Agency in relation to this vacancy.