Customer Service Operative
|Job Title:||Customer Service Operative|
|Salary:||£16000 - £18000 per annum|
|Start Date:||2019-01-14 00:00:00|
|Contact Name:||Annabel Quinn|
|Job Published:||January 07, 2019 09:57|
The duties and responsibilities will include the following:-
The role will involve dealing with telephone queries from end users, regarding repairs, collections, deliveries, inspection and part availability together with general customer queries and complaints via the telephone.
Log service calls over the phone with customers
Answer phone queries from end users regarding repairs, collections, deliveries, inspection, part availability etc.
Receive cases from external call centres via data transfer/email; process in our system and arrange service accordingly
Make outbound calls as required
Contact customers to request further information such as contact details, fault details, model and/or serial number confirmation etc., arrange service i.e. collection, delivery etc.
Investigate courier damage/losses with the warehouse/the courier
Daily reports for open cases, awaiting faulty reports etc.
Raise claims with the couriers for losses/damages
Interact with different departments internally for updates on the items location, repair, part availability etc.
Take payment over the phone for extra services, out of warranty repairs, spare part sales etc.
Use external databases/websites/systems
Report engineer insurance inspection details onto insurance companies
Maintain all customer inboxes answering queries, logging service etc.
Work rationally within the parameters given to you in your role to ensure the interests and wellbeing of the staff and the company are upheld and maintained at all times
By good relations, promote the company's image to internal and external customers
Carry out any reasonable and appropriate tasks as directed by the Leader / Manager of the Department
Be aware of and work to all Health and Safety procedures.
Take ownership of your responsibilities to ensure the service we offer is within SLA
Convey a professional telephone manner to all customers at all times.
Attention to Detail
Ability to multitask (computers and phones)
Excellent communication skills and problem solving abilities
Ability to work under pressure and to produce quality results within agreed timescales.
Ability to interact with different people and departments, professionally and without issue
Reasonable ability to work with Microsoft Excel (Data Manipulation etc.)
Position Desirable Skills
Time Management Skills
A-Levels Grade A to C
Attention to detail
By good relations with personnel outside the Company, promote the Company as a high quality company to customer satisfaction
Pertemps specialise in temporary and permanent recruitment for Commercial, Industrial, Driving, Logistics, Engineering & Technical sectors.
If this particular vacancy is not of interest to you, we have other opportunities available in these sectors at www.pertemps.co.uk
Seeking temporary work? All Pertemps flexible employees receive a guaranteed hours contract of employment and enjoy company benefits, so register online today!'
Please apply to Annabel.Quinn@pertemps.co.uk
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