Customer Service Operative

Job Title: Customer Service Operative
Contract Type: Permanent
Location: Southam
Salary: £16000 - £18000 per annum
Start Date: 2019-01-14 00:00:00
Reference: 475105610
Contact Name: Annabel Quinn
Contact Email:
Job Published: January 07, 2019 09:57

Job Description

My Client are looking to recruit a Customer Service Administrator to join their busy team.

The duties and responsibilities will include the following:-

The role will involve dealing with telephone queries from end users, regarding repairs, collections, deliveries, inspection and part availability together with general customer queries and complaints via the telephone.


 Log service calls over the phone with customers
 Answer phone queries from end users regarding repairs, collections, deliveries, inspection, part availability etc.
 Receive cases from external call centres via data transfer/email; process in our system and arrange service accordingly
 Make outbound calls as required
 Contact customers to request further information such as contact details, fault details, model and/or serial number confirmation etc., arrange service i.e. collection, delivery etc.
 Investigate courier damage/losses with the warehouse/the courier
 Daily reports for open cases, awaiting faulty reports etc.
 Raise claims with the couriers for losses/damages
 Interact with different departments internally for updates on the items location, repair, part availability etc.
 Take payment over the phone for extra services, out of warranty repairs, spare part sales etc.
 Use external databases/websites/systems
 Report engineer insurance inspection details onto insurance companies
 Maintain all customer inboxes answering queries, logging service etc.
 Work rationally within the parameters given to you in your role to ensure the interests and wellbeing of the staff and the company are upheld and maintained at all times
 By good relations, promote the company's image to internal and external customers
 Carry out any reasonable and appropriate tasks as directed by the Leader / Manager of the Department
 Be aware of and work to all Health and Safety procedures.
 Take ownership of your responsibilities to ensure the service we offer is within SLA

Position Requirements:-

 Convey a professional telephone manner to all customers at all times.
 Attention to Detail
 Ability to multitask (computers and phones)
 Excellent communication skills and problem solving abilities
 Ability to work under pressure and to produce quality results within agreed timescales.
 Ability to interact with different people and departments, professionally and without issue
 Reasonable ability to work with Microsoft Excel (Data Manipulation etc.)

Position Desirable Skills
 Time Management Skills
 A-Levels Grade A to C
 Attention to detail
 By good relations with personnel outside the Company, promote the Company as a high quality company to customer satisfaction

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