Customer Service Officer

Posted 28 days ago by Omega Global Resource Solutions
Location Yeovil, Somerset Job Type Permanent
Salary Negotiable Sector Call Centre & Customer Service
Job Description

The key accountability of the role, under the supervision and support of the SCSM/CSM, is general administrative tasks, as follows (but not limited to):

*Support the delivery of materiel and services in accordance with the validated contract baselines, company commitments and business directives.
*Production of progress reporting to monitor KPIs and customer output.
*Processing and expediting of customer requirements through the process.
*Documentation of processes and procedures for the team.
*Escalation of issues that are likely to affect customer requirements/expectations.

Key Responsibility Areas

This position is based within the LX/AW159/OOP IPT.

Skills, Qualifications & Knowledge Required

*A positive attitude expressed in drive, motivation and commitment in executing the tasks in a cross functional and multi discipline team is essential.
*A working knowledge of SAP is desirable.
*A self-starter that takes accountability for the allocated tasks.
*A working knowledge of the company's processes is desirable.
*An understanding of Military Export Customer support organisation, operations, commercial and management structure is desirable.
*Knowledge of Military Export use of LMWL products and services is desirable.
*Problem solving abilities and the ability to apply them in a challenging environment.
*Good communication skills (written, verbal, formal presentation) and interpersonal skills at all levels within the LMWL business.
*To be resilient under pressure and maintain a clear focus on goals, objectives and priorities.
*The ability to collect, collate, analyse and present information clearly and concisely in writing or verbally.
*A willingness to to gain an academic qualification in Programme management is desirable.

Omega Resource Group Ltd is acting as an Employment Agency in relation to this vacancy.