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Customer Service Officer

Posted 13 days ago by Pertemps
Location London Job Type Permanent
Salary £2336250 per annum Sector Call Centre & Customer Service
A great new opportunity awaits a skilled Customer Service Officer to join a well established Legal Membership Body based in central London. 

This is a full-time permanent role paying £23,362.50 per annum!

Key duties:
  • Manage a high volume of correspondence from solicitors, other internal/external stakeholders and the public concerning a broad spectrum and services
  • Regular upskilling on new areas of law in order to provide an effective service 
  • Solving technical problems that our members have with their Professional Development Centre website account, which requires taking a strategic approach to reach a quick solution
  • Providing our members/solicitors with quick access to vital sources of information such as emailing specific practice notes during time sensitive scenarios such as when they’re about to attend court
  • Addressing queries which can be of a sensitive nature, from vulnerable members of the public or from someone serving a prison sentence
  • Continuous learning to ensure a good understanding of our GDPR obligations and how we are governed as a membership body
  • Respond to a large variety of calls, emails, Twitter, webchat and hand written letter enquiries using all relevant information to ensure issues are clearly identified, actioned and resolved
  • Analysing data on the CRM and updating information to assist Members 
  • Staying up to date with changes and reading up on information to stay abreast of the continually changing legal industry and profession, in order to assist callers accordingly and effectively

Key Requirements:
  • Strong organisational and administrative skills
  • Excellent customer/member handling experience
  • Ability to liaise with people at all levels, internal and external to the organisation
  • Good IT skills
  • Proven experience of providing a high-quality service to a diverse range of customers
  • Excellent communication skills, both written and oral, including negotiation techniques
  • Attention to detail for proof reading and note taking
  • Work effectively within a team to support others
  • High degree of accuracy and attention to detail
  • Experience of working with databases
  • Experience of all Microsoft Office packages
  • Excellent time management skills
  • Able to communicate clearly by phone demonstrating effective call handling and a high standard of customer service
  • Able to handle challenging and demanding customers/solicitors with an effective and professional conduct
For an immediate application, hit APPLY NOW below or send your CV directly to ilamathy@red-personnel for a confidential application! Contact Number: 02077243824