Customer Service

  • Job Reference: JO-1912-7957
  • Date Posted: 13 January 2020
  • Recruiter: Blue Arrow
  • Location: Glasgow
  • Salary: £16,500 to £18,000
  • Sector: Administration
  • Job Type: Permanent

Job Description

Blue Arrow Glasgow are currently working exclusively with one of our favoured clients in their search for a Customer Service Advisor to work on a permanent contract based in North Lanarkshire.

As a Customer Service Advisor, you will work in a fully supported environment where you can demonstrate your commitment to providing outstanding customer support through your skills and personality.

The role:

  • Providing first class customer service via voice or email
  • Ensuring all communication via phone or email are handled professionally and promptly
  • Recording details of customer comments on the database provided, leaving clear notes
  • Demonstrating strong product knowledge to ensure all customer queries are answered
  • Building rapport with customers and providing exceptional service
  • Adhering to quality standards and ensure consistency in all interactions

The successful candidate:

  • Excellent writing skills
  • Ability to build rapport and communicate in a helpful way
  • Keyboard/Computing skills
  • Ability to research well and quickly
  • Fantastic questioning skills
  • Ability to work as part of a team
  • Enthusiasm and Passion

In return my client is offering a competitive salary, no weekend work and onsite parking!

Apply now to start your new career journey