Customer Service Executive

Job Title: Customer Service Executive
Contract Type: Permanent
Location: Glasgow
Salary: Competitive
Start Date: 2019-07-19 00:00:00
Reference: SPD/TP/279640/9023
Contact Name: Emma Halliwell
Contact Email:
Job Published: July 19, 2019 10:18

Job Description

Based in the Glasgow depot, the Customer Service Executive role is a vital part of operations and operates on the frontline of sales and customer service. We may have started small but we've always had big ideas. Since Speedy was established in 1977 we have grown into the UK's leading hire business. Along the way we've won countless awards for innovation, safety and our commitment to training to name but a few. Our people are the heart of our business and it's their commitment and professionalism that makes us the biggest and the best in the industry. Main Responsibilities On a day-to-day basis, you can expect to be desk-based, working directly with the other departments, liaising regularly with stock teams, drivers and engineers to ensure minimal delay in fulfilling the needs of the customer with readily available equipment and close contact. Relationship building is the key to success, as the Customer Service Executive coordinates the entire hire process from taking the order through to delivery and collection, liaising with every part of the depot to ensure the needs of the customer are met and that they're satisfied with our service. Whilst your role will need you to demonstrate the competence to work alone, we work proudly with a team culture so adaptability and communication are key. Being a Customer Service Executive with Speedy will bring great opportunities for you to learn new skills and progress your career, where you can learn from those around you and develop with our in-house training courses. At Speedy, we want to help you develop and progress; but we'll need you to demonstrate these skills and attributes for us to be able to support you. Essential: Strong organisational skills Strong communication skills both verbally & written Adaptability Commitment to learn and develop Desirable: Driving license Previous experience working within the hire industry or similar sales or operational role. In return we offer a competitive salary with pension, 21 days holidays rising to 26 after 1 year plus bank holidays, salary bonus, life assurance and our fantastic salary extras scheme that offers cycle to work and various other fantastic benefits along with our great staff discounts.