Customer Service Coordinator

Job Title: Customer Service Coordinator
Contract Type: Permanent
Location: Bury St Edmunds
Salary: £20000 per annum
Start Date: 2019-07-09 00:00:00
Reference: 137100990
Contact Name: Ruth Humes
Contact Email:
Job Published: July 09, 2019 18:07

Job Description

My client based in Bury St Edmunds is seeking a Customer Service Co-ordinator to join their team.

Salary circ £20,000

Hours: Monday to Friday 9am to 5pm

*Car Driver preferred as limited public transport to their offices.

Person Spec
Seeking a candidate with a minimum of 1 years Customer Service experience ideally within a commercial environment.
Confident both on the telephone and face to face with clients
Good Microsoft skills - both Word and Excel
Ability to prioritise workload
Professional, articulate and confidence is essential.

Role Profile
The purpose of the role is to offer the customer a professional experience at all times.
Duties will consist of the following:
Speaking with customers regarding instructions, queries, absence, results, processes
Update databases with instructions and results
Follow up requests
Streamline and improve processes where required
Communicate with all other departments following up on reviews and opportunities
Follow up complaints and reviews
Preparation of audits
Log information onto trackers
Follow up evaluations.

Please contact Ruth on 07764959511 for further information.