Customer Service Consultant

Job Title: Customer Service Consultant
Contract Type: Permanent
Location: Ringwood, Hampshire
Salary: competitive
Start Date: February 2019
Reference: BBBH13812_1549617116
Contact Name: Kristy Moore
Contact Email:
Job Published: February 08, 2019 09:11

Job Description

An exciting opportunity for an internal customer service / sales adviser who has the ability to interact at all levels and has passion for customer service.

Main Duties:

The role involves sending out samples, compiling and sending quotes, taking orders, dealing with delivery issues, upselling and speaking with their clients within their own geographical area/zone to ensure pro-active telephone calls are maintained, logged and followed up at the agreed levels

Communicating with customers by telephone, email, letters or face to face, including changeling customer complaints, enquiries or any crisis which may arises.

Solve problems such as delivery issues that may arise reaching a good outcome for all parties.

Keep up to date accurate records of correspondence with all customers and produce written information.

Advising and updating field representatives of any potential problems which may require a visit.

Being able to plan and organise a very busy day in the office and multi-task.

Maintain and develop existing and new customers.

Respond to sales enquiries.


Real "can-do" attitude - must have four/ five GCSE's
Must live within a commutable distance
Must have at least two years customer service experience


Good competitive salary and uncapped achievable bonus
Commission is earned after 3 month probation has been passed.
Realistic target is £2,500-£3,000 per year but does have some earning in excess of £7,000 per year and is uncapped for all
20 days holiday (+ BH), after 2 years increases to 22, after 5 years increases to 23 and after 10 years increases to 25
Fully expenses Christmas party every year
Pension and sick pay are government standard

The hours of work are 8.30am-5.30pm working Monday to Friday

To find out further information please send your CV through to

Acorn Recruitment acts as an employment agency for permanent recruitment.