Customer Service Co-ordinator

Posted 19 days ago by Pertemps
Location Haverhill Job Type Permanent
Salary £23500 per annum Sector Call Centre & Customer Service
My client based in Haverhill is seeking a Service Co-Ordinator to join their busy and expanding team.

Salary £24,493 + £300 for every weekend worked

Hours: Monday to Friday 8am to 6pm and one weekend in 6 remote working from home

Benefits: 25 days holiday, free parking, pension scheme, broadband and meal contribution.

Duties: You will be responsible for ensuring all administration and reports regarding calls and incidents are accurately maintained while planning in reactive works for engineers and organising the planned preventative maintenance for the month ahead.

You will need to build effective relationships with colleagues and engineers ensuring you support other customer team's workload is managed across the whole team, ensuring all work load issues are highlighted to service team leader in a timely manner.

Key responsibilities
" Ensure incoming calls are acknowledged and processed accurately and efficiently, within customer Service Level Agreements .
" Ensure engineers are utilised in the most productive manner.
" Prioritise calls and ensure, in the event of the call not being resolved, the call is passed to the appropriate department for further action.
" Use effective call control (negotiation, persuasion and empathy) to keep escalations to a minimum.
" Promote and be instrumental in looking at continuous improvements both from a customer and business perspective.

Team Fit: We are seeking candidates with a really strong 'team spirit', a very friendly, personable manner and keen to work hard within a fun team.
At least one years experience within an office environment and some customer service skills.

Please contact Ruth on 07764959511 for further information.