Customer Service Capita

  • Job Reference: JO-2003-10149
  • Date Posted: 21 March 2020
  • Recruiter: Blue Arrow
  • Location: Rotherham
  • Salary: On Application
  • Job Type: Temporary

Job Description

We are looking for a number of Call centre / Contact centre workers with excellent customer service and telephone skills to work for our client.

This is all inbound calls. Roles starting ASAP. Due to the nature of the role you will be required to pass criminal and financial security vetting.

Skills:

* experience of customer service environment

* effective oral and written communication skills

* positive, friendly attitude

* computer literate

* remains calm and objective under pressure Purpose:

* uses appropriate interpersonal skills such as questioning / listening techniques to understand customer issues and resolve queries at first contact.

* providing clear, concise and accurate advice on general queries and ensuring all information is entered accurately on customer records.

* demonstrates reliability and conscientiousness

* reports issues that may impact on service or performance to Team Leader

* carries out work effectively to meet individual and team targets

* ensuring adherence to General Data Protection Regulation and confidentiality procedures at all times.