Customer Service (Banking) - Preston

  • Job Reference: JO-2003-9999
  • Date Posted: 14 March 2020
  • Recruiter: Blue Arrow
  • Location: Preston
  • Salary: £18,000 to £21,000
  • Job Type: Permanent

Job Description

Do you have experience in the Banking or Financial Services Sectors or are you an experienced Customer Service professional looking to start a career in the industry?
Do you want a role working for a multinational, award winning company?
We are looking for a large number of Customer Service Specialists to deliver outstanding service over the phone working with one of the UK's leading Banks in Preston
You will be given award winning training and support in order for you to be successful and progress into more senior roles.
Key Information:
Salary: £18,000, rising to £21,000 after probation (4-6 months of service)
Hours: 37.5 per week, On shifts between 8am - 9pm (Monday to Friday) and 1 Saturday Morning per month
Location: Preston, PR1
Start Date: April / May
Contract: Permanent
Benefits (Terms & Conditions Apply):
23 days holiday (rising to 27 days) plus Bank Holidays
Company pension scheme
Option to buy more holiday
Childcare vouchers
Give as you earn
Retail vouchers/discounts
Some key Responsibilities of the role include:
Dealing with inbound calls - approximately 6-12 per day
Speaking directly to customers who find themselves in financial difficulty and providing options and solutions ensuring fair outcomes at all times, including vulnerable customers.
Building rapport, empathising and having meaningful conversations with our customers to deliver excellent customer service
Ensuring all regulatory requirements are adhered to through training and compliance
Having a positive attitude towards change and a desire to grow to be the best you can be
In order to be successful you'll need to have:
Experience in a customer focused environment
Experience working within financial services or banking (desirable but not essential)
Good communication and listening skills
Good IT skills
Ability to follow processes and policies accurately
Attention to detail
Please contact Mandeep, Afsheen or Rinku in our Harrow Perm Team on 020 8427 6199 for further details or apply though this site and one of our Consultants will be in touch.