Customer Service Assistant

  • Job Reference: JO-2103-14887
  • Date Posted: 24 March 2021
  • Recruiter: Blue Arrow
  • Location: Llandudno
  • Salary: £10.00 Per Hour
  • Job Type: Temporary

Job Description

We are looking for an enthusiastic and committed individuals who are able to deliver exceptional customer service as part of the NHS Test & Trace programme.

The successful applicants will be an excellent communicator and have experience of working in a customer service environment using multiple ICT systems.

Motivated to meet targets with the ability to take ownership, be proactive and positive in their approach to dealing with the public is a must.

Role Details:

  • Post: Vaccination Booking Centre Assistant
  • Pay: £10 per hour
  • Location: Venue Cymru, The Promenade, Penrhyn Crescent, Llandudno LL30 1BB
  • Hours: 5 days out of 7, either 08.00 to 14.00 or 14.00 to 20.00
  • Contract: Temp for 6-8 weeks
  • Role: To provide customer service as part of the vaccination booking process
  • Work using: PC - to include use of WIS, emails, shared networks (as info sources), Telephone handset to answer calls
  • Inbound calls: Citizens wanting to make an appointment for a vaccination, or change an existing appointment. Citizens wanting to request to 'opt out' i.e. cancel their appointment To advise citizens (where appropriate and possible) on other general enquiries.
  • Outbound calls: To actively ring citizens to offer or reschedule appointments
  • Email enquiries: To deal with email enquiries regarding the Vaccination Booking process.

Please click apply today.