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Customer Service Assistant

Posted 28 days ago by Bluearrow
Location Bury Job Type Temporary
Salary £8.83 per hour Sector Call Centre & Customer Service
CAPBA1902v4Blue F

Job Title: Customer Service Assistant

Location: Dumers lane, Bury, BL9 9QL

Pay Rate: £8.83ph
Contract Term: Temporary until 31st December – Contract extension prospects are high
Working Times: Fixed shifts between 8am and 9.00pm (5 days in 7) Weekdays off.

Benefits:   
  • Full paid training 
  • Competitive pay rate
  • Instant access to Blue Arrows online training portal
  • Instant access to online retail discounts
  • Annual Bonus 
 
Customer Service Assistant job opportunities with Tesco Mobile CARE (Inbound Customer Service) available now.

 
We are on the lookout for applicants who are naturally people orientated, great at talking, enjoy helping and generally like to make a difference to someone’s day. Self-motivated, proactive people who share their values and have a confident approach to everything they do are needed to fill temporary Customer Service Assistant positions in the Tesco Mobile CARE department processing inbound customer enquiries relating to a recent purchase.

 
You do not need any formal qualifications to be a Customer Service Assistant, your natural people skills are much more important in a role like this so just a good knowledge of basic Microsoft Word, Excel and familiarity with using the internet, competent typing capabilities and an excellent telephone manner will make you a great fit for this position.

 
A strong background in customer service, telephone support or call handling will be advantageous but if you're used to dealing with customers whether it is face-to-face or over the phone in any capacity then you have the potential to become an exceptional Customer Service Assistant.

 
The recruitment process starts with a criminality and financial probity check alongside an assessment day. The assessment day will consist of a call listening exercise, data entry and aptitude tests. but the entire process can take a couple of weeks as you will expect. It is important that Tesco Mobile customers know that the people handling calls, enquiries and administration duties can be trusted with sensitive and personal data and so the criminality and financial probity vetting process to ensure that candidates have a clear credit and criminal record is an important step.

 
Your working day as a Customer Service Assistant will involve:
  • Dealing with customer enquiries, manage and resolve customer complaints and enquiries.
  • Processing orders and researching information via the in-house computer system.
  • Provide customers with product and service information.
  • Tracking deliveries, processing orders and handle billing enquires.
  • Identify and escalate any priority issues and route calls to the appropriate resource.
  • Document all call information and complete the call logs timely and accurately.
  • Ensure a high level of customer care and attention to detail at all times.
 

Variety is the key to keeping any role interesting so it is good to know that your role as a Customer Service Assistant will be diverse but with a customer satisfaction focus. You will be working to achievable targets with the main objective to provide the very best in customer service and query resolution at all times.

 
You will be given full classroom based training lasting 2-4 weeks, this training will usually take place Monday to Friday between 9am and 5.30pm. Following successful classroom training you will graduate into handling calls with modest targets and full support before progressing into the role fully on a fixed shift basis.
 

Finding the right balance between your work and your lifestyle is really important but we know it is not always easy, that is why we want to draw special attention to the fixed shift pattern that is available for this role. Your fixed shifts can be between 8:00am and 9:00pm (5 days out of 7). It is important to know that your days off will be weekdays; this isn’t so bad, any places you want to visit are often quieter in the week and getting an appointment is a breeze.

 
Your place of work will be in the BL9 area of Bury which is less than two miles from the centre. The location is supported by great transport links, a bus stop is positioned outside and the Radcliffe Metro station is just over a mile away so getting to work is easy via public transport. There is a free multi-storey car park for staff located just opposite the site. The workplace benefits from an onsite subsidised canteen serving hot, cold and Halal food, communal breakout areas featuring pool tables, games consoles, TV’s, and microwaves and open access prayer rooms.

 
Tesco Mobile’s vision and strategy is all about the customer and their experience: As a Which? Recommended provider for 8 years running the business has gone from strength to strength launching into new services, markets and customer propositions. Being able to include a period of time working for this fantastic employer on your CV will be excellent for applications into a similar role with other employers but it may not be necessary, high performers will often find that they are invited to stay on extended contracts in the same or a similar role after the initial contract has expired.

 
Role Responsibilities
 
  • Dealing with customer enquiries, manage and resolve customer complaints and enquiries.
  • Processing orders and researching information via the in-house computer system.
  • Provide customers with product and service information.
  • Tracking deliveries, processing orders and handle billing enquires.
  • Identify and escalate any priority issues and route calls to the appropriate resource.
  • Document all call information and complete the call logs timely and accurately.
  • Ensure a high level of customer care and attention to detail at all times.
  • Complete telephony, digital and admin-based tasks to service mobile customer queries. 
  • Take ownership of customer problems, solving them at first point of contact and escalate when required. 
  • Build long lasting professional relationships with peers to clarify facts, exchange information and assist each other in resolving enquiries. 
  • Identify and take ownership of opportunities for improvement to the processes you use, the services you will provide and the values you can add.
  • Take ownership of personal development and training, through regular review of performance against business objectives, and take responsibility for self-development.  
  • Support the wider team to ensure that performance standards and business objectives are met. 
  • Personally, contribute to an environment where colleagues want to work and where customers feel valued. 
  • Carry out a range of processing tasks and handling of business customer calls ensuring relevant productivity and quality measures are achieved for customers in line with specified process and procedures. 
  • Contribute to the completion of the team’s workload and where required verify and check the work of other colleagues.
 General Skills
  • Excellent communication - oral and written. 
  • Good technology skills: confidence in using Microsoft programs, typing and navigating the internet.
  • Adaptable to change and willing to embrace new ideas. 
  • Ability to work unsupervised and deliver quality work across multiple tasks within required deadlines.
  • Positive and approachable manner.
  • Motivated team player.
  • Previous customer service, call handling or telephone support experience.
  • Clear credit history & clear criminal record. 
 
We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, colour, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.