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Customer service

Job Title: Customer service
Contract Type: Contract
Location: Merseyside
Industry:
Salary: Temp- Perm contract
Start Date: 2019-04-29
Reference: Inbound
Contact Name: Blue Arrow Liverpool
Contact Email: liverpool@bluearrow.co.uk
Job Published: April 18, 2019 11:33

Job Description

Customer Experience Specialists needed
 
How would you like to join a growing established
international dental manufacturing business.
We are recruiting experienced Customer Experience Specialists to join our Head Office site in Newton Le
Willows, Merseyide.
This is a temporary role which could lead to a permanent position for the right candidates after a probation period of 16 weeks.

Hours for role are Full Time, back-shift position of 37.5 hours per week, working Shift 1 4:30 pm to 12.30am or Mid-days Shift 2 12 - 8pm Monday to Friday. Weekend work will be required on a rota basis
currently 1 in 4. There is also a choice of shifts either rotational weeks of  shifts 1 and shift 2 or permanent shift options of either shift 1 or shift 2.


The role combines:

Working with the Social Media and Customer Experience team, daily duties
and responsibilities will include:

Taking inbound and outbound calls from British and overseas customers providing a high level of customer service with first call resolution each and every time 

Provide an end-to-end excellent customer experience whilst resolving customer
questions through a variety of platforms to include email, social media platforms,
messaging, and web chat

Provide a professional and value-based approach when dealing with customers and
colleagues.

Identify and provide a solution based on the customer’s personal needs whilst also
promoting our products and services.

 Manage customer complaints from start to end whilst providing appropriate
resolutions within set time frames.

 Support customers with their orders/sales through various platforms and
generate/process sales where applicable.

 
Go the extra mile to engage our customers and offer the BEST customer experience
in the country.

 

Skills and competencies:

Excellent IT skills.
Excellent customer service along with a pleasant telephone manner.
Ability to deal with complaints/challenging customers in a calm and professional
manner
Friendly approach and willingness to work as part of a team.
Problem-solving skills
Strong listening, oral and written communication skills.
Excellent administrative and organisational skills
Accuracy and attention to detail
Sales oriented

Must have experience in:
Social Media interactions on various platforms : Face-book, Instagram and Twitter
Customer retention
Complaints management
Desirable experience in:
Live Chat
Sales
Other languages
 
What you'll need to succeed
This role requires someone with an outgoing personality, an exceptional telephone manner
and strong customer service skills. Outstanding organisation and communication skills are
also critical.
Benefits
Company contributory pension scheme, holiday allowance, shift allowance.
Salary : £18,000 / year ( plus 20% shift allowance for Back Shift hours.)
Job Type: Full-time

If this role excites you and yoiu believe you have what it takes please ring Alison on 07540593815 or text the letters NLW to 07540593815.