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Pre-Sales Chat Operator

Job Title: Pre-Sales Chat Operator
Contract Type: Permanent
Location: Liverpool
Industry:
Salary: Temp- Perm contract
Start Date: 2019-06-03
Reference: SALES
Contact Name: Blue Arrow Liverpool
Contact Email: liverpool@bluearrow.co.uk
Job Published: June 03, 2019 09:55

Job Description

Pre-Sales Chat Operator


We are looking for an ambitious pre-sales operator to join our pre-sales team at a point of exciting growth for the business. Reporting to the Head of Digital this position will play a pivotal role in driving the global growth of INSTAsmile brand delivering multi-channel international campaigns. If you are looking to make your mark on a business, then this is a really exciting position!

The successful candidate will be part of the team responsible for providing advice and information to potential customers to successfully help them place orders.

THE COMPANY

A dynamic, ambitious, rapidly growing company with a presence in multiple global markets who has been recently been listed on the coveted Sunday Times Fast track 100

Location, The Parks, Lodge Lane, Newton-Le-Willows, WA12 0JQ



PURPOSE OF THE POST:

To assist pre-sales enquiries via chat, email and social with timely and relevant information to increase the percentage of enquiries to sales.

 

KEY RESPONSIBILITIES:

  • To provide excellent service to all enquiries in line with company standards


  • To listen and look after the needs of the customers showing a ‘can do’ attitude at all times


  • To ensure all relevant information is recorded on internal and external systems where required


  • To log each chat, email and social conversation appropriately


  • To have a good understanding of the product range


  • To provide accurate information to the customers


  • To use the online systems, honestly and effectively


  • To work as part of a team with all staff to meet the company objectives

    REQUIREMENTS:

  • Excellent eye for detail


  • Accurate on PC with fast typing speeds


  • Good communicator


  • Good use of English language


  • Excellent time keeper


  • Can work well under pressure


  • Able to multitask and prioritise

     

    Job Type: Full-time, Permanent

    Salary: £18,000 /year

    Hours: 4.30pm to 12.30am


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